Summary
Overview
Work History
Education
Skills
Timeline
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Laraine Woods

Maricopa

Summary

Casino Shift Manager at Triple Crown Casino with expertise in regulatory compliance and customer service excellence. Successfully resolved conflicts and improved guest experiences while leading teams to enhance service standards. Proficient in inventory management and emergency response, ensuring a safe and enjoyable gaming environment.

Overview

5
5
years of professional experience

Work History

Casino Shift Manager

Triple Crown Casino
Cripple Creek
11.2019 - Current
  • Monitored gaming area to ensure compliance with regulatory policies and safety regulations.
  • Oversaw casino personnel, efficiently resolving on-site issues and enhancing service quality.
  • Managed customer complaints, improving guest experience through swift resolution of disputes.
  • Promoted quality customer service practices among staff to elevate overall service standards.
  • Collaborated with marketing teams to effectively promote casino services and events.
  • Maintained inventory of gaming supplies, including chips, cards, and dice for operations.
  • Established relationships with key personnel across departments to facilitate communication.
  • Responded promptly to emergencies, including medical incidents, fires, and altercations.

Education

Certificate - Billing And Codint

Concorde Career College
Rancho Cucamonga, CA
11-2007

High School Diploma -

Woodland Park High School
Woodland Park, CO
05-2001

Skills

  • Regulatory compliance
  • Customer service
  • Conflict resolution
  • Team leadership
  • Inventory management
  • Emergency response

Timeline

Casino Shift Manager

Triple Crown Casino
11.2019 - Current

Certificate - Billing And Codint

Concorde Career College

High School Diploma -

Woodland Park High School

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Laraine Woods