Lareta Duggan
Sedona
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dental Receptionist and Scheduler
Natural Dental Artistry
02.2022 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Teller
One AZ Credit Union
05.2019 - 01.2022
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Front Desk Supervisor
Holiday Inn Express Hotel
07.2016 - 06.2020
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Scheduled and assigned daily work and activities for team members.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Collected room deposits, fees, and payments.
Veterinary Receptionist
Sunshine Holistic Veterinary Services
12.2018 - 03.2019
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Boosted clinic revenue with accurate billing and invoicing procedures.
- Monitored inventory levels and placed orders for office supplies when needed, ensuring uninterrupted daily operations.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
Wyndham Resorts
Sales Staff
04.2016 - 07.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Sales Clerk/Cashier
Isn't She Lovely Boutique
02.2016 - 04.2016
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Collaborated with team members to achieve store sales targets and improve overall performance.
Concierge
Diamond International-Sedona Summit
08.2015 - 02.2016
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Certified International Tour Guide - Tourism
International Tour Mangement Institute
San Francisco, CANo Degree - Psychology
Mohave Community College
Bullhead City, AZ2025
Arizona Real Estate License - Real Estate
How2Educate
Sedona, AZ 07.2015
Flight Attendant/Reservationist - Flight Attendant/Reservationist
International Air And Hospitality Academy
Vancouver, WA08.1987
Skills
- Phone and Email Etiquette
- Excellent multitasking capability
- Appointment Scheduling
- Punctual and Reliable
- Customer Service
- Documentation and Recordkeeping
- Payment Scheduling and Collection
- Problem-Solving
- Organization and Time Management
- Cash Handling
Certification
Real Estate License-AZ
International Tour Guide
International Tour Guide
I am a certified International Tour Guide completing my certification through the International Tour Management Institute of San Francisco.
Timeline
Dental Receptionist and Scheduler
Natural Dental Artistry
02.2022 - Current
Teller
One AZ Credit Union
05.2019 - 01.2022
Veterinary Receptionist
Sunshine Holistic Veterinary Services
12.2018 - 03.2019
Front Desk Supervisor
Holiday Inn Express Hotel
07.2016 - 06.2020
Wyndham Resorts
Sales Staff
04.2016 - 07.2016
Sales Clerk/Cashier
Isn't She Lovely Boutique
02.2016 - 04.2016
Concierge
Diamond International-Sedona Summit
08.2015 - 02.2016
Certified International Tour Guide - Tourism
International Tour Mangement Institute
No Degree - Psychology
Mohave Community College
Arizona Real Estate License - Real Estate
How2Educate
Flight Attendant/Reservationist - Flight Attendant/Reservationist
International Air And Hospitality Academy
Real Estate License-AZ
International Tour Guide
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