Larissa J. Sykes
Scottsdale
Summary
Experienced with managing high-value client accounts and developing long-term business strategies. Utilizes relationship-building techniques and effective communication to meet and exceed client expectations. Track record of strong negotiation skills and strategic planning, ensuring sustained business growth and client satisfaction.
Overview
25
25
years of professional experience
Work History
K-12 Arizona Senior Account Manager
McGRAW HILL SCHOOL GROUP
02.2011 - Current
- Currently expanding MH products and presence in Arizona public/charter school districts.
- Responsible for scheduling district meetings and presentations, setting up professional development and trainings, providing ongoing support and attending local and national conferences.
- Developed strategic account plans aligning with client goals to enhance satisfaction and retention.
- Analyzed market trends to identify growth opportunities, enhancing account performance and profitability.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
- Provided valuable input during product development discussions, ensuring alignment with customer needs and expectations.
Regional Account and Sales Manager
CARNEGIE LEARNING INC.
12.2007 - 01.2011
- Expanded south-western territory from 3 to 50 schools/districts in a three year period.
- Developed a multi-state portfolio of schools that included some of the states largest school districts: Deer Valley Unified SD, Mesa Public School District, Paradise Valley Unified School District, Clark County School District, Jordan School District, Albuquerque Public Schools, through the identification of unique educational opportunities, client need assessment, execution of online/onsite presentations and strong contract negotiations/closing.
- Held numerous onsite presentations and professional development trainings at the district level with highest possible decision makers in attendance, within populous Arizona, New Mexico, Nevada and Utah.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Regional Sales Director/Educational Specialist
ODYSSEYWARE INC.
01.2005 - 11.2007
- Proven closer, quickly rising to the top 3 within the company after only one year.
- Lead all salespersons for current year in average size of sale.
- Exceeding sales goals for every month of employment.
- Grew new southern California territory from 0 to 41 schools in two year period.
- Acquire a multi-state portfolio of schools that include Sweetwater Union High school district, Visalia Unified school district, Hallandale Unified school district through the identification of unique educational opportunities, client need assessment, execution of online/onsite presentations and strong contract negotiations/closing.
- Most efficient (number of leads) to (number of sales) in company.
- Hosted numerous onsite presentations at the district level with highest possible decision makers in attendance, within populous southern California, Georgia and Florida.
- Supervise, develop and trained all new members of the sales team.
- Recognized to be meticulous, resourceful, and a natural at educating/training people.
- Taught a customer service workshop bi-monthly to ensure companywide quality.
Fourth Grade Teacher
DESERT SUN ELEMENTARY
07.2000 - 12.2004
- Taught, academic, social and motor skills to elementary students in a team teaching environment.
- Responsible for teaching all core subjects within the state standards.
- Regarded as a Master Educator in the State of Arizona.
- Assisted in developing curriculum while preparing daily objectives and outlines for courses of study.
- Specialized in the curriculum development of mathematics, utilizing collegiate minor.
- Held each child as my personal responsibility often meeting with parents to discuss any academic or behavioral issues.
- Became Team Leader for all fourth grade teachers
- Attend and assist in the organization of monthly curriculum and policy school meetings.
- Ran weekly meetings with fellow fourth grade teachers to inform of ongoing developments.
- Student Council President for three years (2001-2004).
- Organized numerous fund raisers throughout the district benefiting dozens of national charities.
- Ran monthly student governmental meetings for development of interschool activities.
Education
Masters Degree - Elementary Education
Northern Arizona University
Flagstaff, AZ01.2002
Bachelors Degree - Elementary Education
Arizona State University
Tempe, AZ01.2000
Skills
- Market expansion strategies
- Effective schedule coordination
- Excellent negotiation skills
- Partnership cultivation expertise
Timeline
K-12 Arizona Senior Account Manager
McGRAW HILL SCHOOL GROUP
02.2011 - Current
Regional Account and Sales Manager
CARNEGIE LEARNING INC.
12.2007 - 01.2011
Regional Sales Director/Educational Specialist
ODYSSEYWARE INC.
01.2005 - 11.2007
Fourth Grade Teacher
DESERT SUN ELEMENTARY
07.2000 - 12.2004
Masters Degree - Elementary Education
Northern Arizona University
Bachelors Degree - Elementary Education
Arizona State University
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