LARISSA MCNEILL
Goodyear
Summary
Motivated professional offering great proficiency in data entry combined with strong communication and analytical thinking skills. Personable team player with strong customer services abilities. Accurate and thorough with focus on completing error-free work in line with processing guidelines. Fast leaner and committed to continuous, self-directed learning.
Overview
9
9
years of professional experience
Work History
Central Claims Rep - Senior
Progressive
03.2023 - Current
- Remote work environment
- Managing 80-100 auto claims
- Customer service experience
- Claims data entry
- Auto coverage investigation
- Auto Policy knowledge
- Working claims to completion of handling
- Handling Incoming and outgoing calls
- Investigating coverage issues
- Investigating auto accident liability
- Finalizing auto liability decisions
- Inspection and repair set up
- Operating multiple claims systems at once
- Voicemail and email handling
- Use of microsoft word, outlook, & excel
Express Claims Associate
State Farm Insurance
11.2015 - 04.2022
- Hybrid remote work environment
- Handling 20- 30 incoming calls related to auto claims per day
- Handling auto claims task work
- Identify customer needs and provide accurate claim process information
- Review claims for subrogation potential
- Set up proper inspection options for vehicles
- Post payments to insureds, claimants, & repair shops
- Follow up with customers on unresolved issues.
- Involved in OTR team, handling phones and task work
- Assist peers with claims related questions
- Assist in AILR when needed during weather/cat events
- Assisted in bridge training & ETEX/nesting for new auto claims associates
- Worked productively in fast-moving work environment to process large volumes of claims
ILR Claims Associate
Sate Farm Insurance
01.2015 - 11.2015
- Managed over 50 customer calls per day
- Routed claims to claims handling teams to expedite processing.
- Communicated with customers over telephone to gather loss information.
- Worked in collaborative team environment to handle large volume of claims and telephone calls.
- Used claims systems and other technologies to document loss information.
Education
Cosmetology Certification - Cosmetology
Empire Beauty School - Glendale
Glendale, AZ04.2017
Nursing Assistance Certification - Certified Nursing Assistant
College Of Lake County
Waukegan, IL11.2007
High School Diploma -
Zion Benton High School August
Zion, IL06.2007
Skills
- Claims/Policy review
- Identifying injury related incidents
- Collaborative relationships
- Documentation abilities
- Active Listening
- Problem-Solving
- Decision Making
- Planning and Coordination
- coverage verification
- Policy understanding
- Account Reviews
- Call Center Experience
- Inventory Management
Additional Information
- ACHIEVEMENTS: PA3 Promotion, Good Act Awards, Spotlight Awards
Timeline
Central Claims Rep - Senior
Progressive
03.2023 - Current
Express Claims Associate
State Farm Insurance
11.2015 - 04.2022
ILR Claims Associate
Sate Farm Insurance
01.2015 - 11.2015
Cosmetology Certification - Cosmetology
Empire Beauty School - Glendale
Nursing Assistance Certification - Certified Nursing Assistant
College Of Lake County
High School Diploma -
Zion Benton High School August
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