Larry Johnson Jr.
Surprise
Summary
A position with growth and potential where I can sharpen and utilize my current skills and abilities.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
12
12
years of professional experience
Work History
Integrated Service Spec- Ops
Aetna
11.2022 - Current
- Investigates and progresses outstanding customer issues related to enrollment, accounts receivables, and claims payments.
- Assists as a training resource and mentor for colleagues and new hires.
- Program worked out of Softheon, HRP, CMA, Salesforce, Teams
Customer Service / Patient Resolution Rep
CVS Specialty Coram home Infusion
08.2017 - 11.2023
- Answering inbound calls and making outbound calls / running and working reports/ resolving escalations with patients and insurance reps / working with medical claims and speaking with insurance reps.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
Statistical Processing Tech
Nationwide Insurance Company
01.2016 - 08.2017
- Date Entry of Premiums into AS400
- Programs worked out is AS400, Omni View, Outlook, Skype
- Enhanced production efficiency by optimizing processing equipment settings and workflow.
Enrollment Coordinator 1 – Medicare
CVS Healthcare
07.2015 - 12.2015
- Enrolling customers into Medicare Part D plans
Mail processor / Mail distribution
Scottsdale Insurance Company
10.2013 - 07.2015
Education
High School Diploma -
King Drew Magnet High School
Los Angeles, CA06-2006
Skills
- Ability to manage multiple tasks in pressured environment
- Excellent communication and team building skills
- Dedication and Ambitious to learn new skills
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Computer skills
- Calm under pressure
- Organizational skills
Timeline
Integrated Service Spec- Ops
Aetna
11.2022 - Current
Customer Service / Patient Resolution Rep
CVS Specialty Coram home Infusion
08.2017 - 11.2023
Statistical Processing Tech
Nationwide Insurance Company
01.2016 - 08.2017
Enrollment Coordinator 1 – Medicare
CVS Healthcare
07.2015 - 12.2015
Mail processor / Mail distribution
Scottsdale Insurance Company
10.2013 - 07.2015
High School Diploma -
King Drew Magnet High School
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