Lashonda Hill
Tucson
Summary
Operations Manager with a proven track record at Avis Budget Group, excelling in team leadership and operations management. Enhanced customer satisfaction through streamlined processes and effective problem-solving. Developed training programs that boosted staff productivity, while consistently achieving sales targets and improving service metrics. Committed to fostering a culture of continuous improvement.
Overview
31
31
years of professional experience
Work History
Operations Manager
Avis Budget Group
06.2016 - Current
- Manage all activities at the airport related to servicing of customers at the rental counter, selling incremental products to customers and cleaning and preparation of returned vehicle for the next customer.
- Oversee daily operations and sales functions to ensure maximization of fleet,revenue,customer satisfaction and employee management.
- Implement staffing schedules based on business demands and transaction levels.
- Ensure customer complaints are handled and resolved in a timely manner.
- Streamlined operational processes to enhance efficiency and reduce costs within rental operations.
- Led cross-functional teams to implement strategic initiatives, improving customer service metrics significantly.
- Developed training programs for staff, increasing productivity and fostering a culture of continuous improvement.
Rental Sales Representative
Dollar Thrifty Automotive Group
02.1995 - 06.2014
- Made sure customers qualified to rent vehicle.
- Processed rental contracts, listening to and identifying customers needs.
- Effectively offering optional service products to enhance customers travel experience while providing excellent customer service.
- Trained and mentored new team members on product knowledge and sales techniques.
Education
Associate of Science - General Studies
Technical Vocational Institute
06-1995
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
Timeline
Operations Manager
Avis Budget Group
06.2016 - Current
Rental Sales Representative
Dollar Thrifty Automotive Group
02.1995 - 06.2014
Associate of Science - General Studies
Technical Vocational Institute