Lashonte Scott
Phoenix
Summary
Dynamic Technical Advisor with a proven track record at Intouchcx, excelling in technical support and hardware troubleshooting. Adept at problem-solving and conflict resolution, I consistently enhance customer satisfaction through effective communication and detailed documentation. Committed to delivering innovative solutions and fostering team collaboration in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technical Advisor
Intouchcx
Mesa
05.2024 - Current
- Provided technical support for software and hardware issues for a major tech co.
- Assisted in developing user guides and FAQs for customer support resources.
- Maintained detailed documentation of technical processes and client interactions.
- Provided technical support via phone, email or chat channels as needed.
- Performed data backup operations as required by company policy.
Customer Service Advocate
Toyota Financial Services
Chandler
06.2023 - 04.2024
- Resolved customer issues using Salesforce and other internal systems.
- Provided clear information on account status and payment history.
- Handled high-volume call traffic while maintaining a positive attitude.
- Educated customers on Toyota financial products and services available.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Student Financial Services
ISSA
Phoenix
04.2021 - 05.2023
- Researched best practices in health education to enhance program development.
- Collaborated with peers to develop innovative solutions for educational challenges.
- Provided guidance and support to fellow students on academic issues.
- Completed coursework in a broad range of subjects, developing a well-rounded education.
- Adapted to diverse learning environments, including remote and in-person settings.
Collection Customer Service Representative
Wells Fargo
Chandler
07.2015 - 04.2021
- Resolved billing disputes and established payment plans for customers.
- Updated customer accounts using internal systems to reflect accurate information.
- Documented customer interactions in compliance with company policies and procedures.
- Handled escalated issues to provide effective resolutions and maintain customer satisfaction.
- Assisted customers with understanding their payment options.
- Explained collection policies, procedures, and processes clearly to customers.
Education
Associate of Arts - Sociology
Maricopa Community Colleges, Glendale Community College
Glendale, AZ06-1998
High School Diploma -
South Mountain High
Phoenix, AZ05-1995
Skills
- Technical support
- Hardware troubleshooting
- Salesforce management
- Problem solving
- Attention to detail
- Conflict resolution
- Time management
- Team collaboration
Certification
- Certified Personal Trainer 4/22-Present
Timeline
Technical Advisor
Intouchcx
05.2024 - Current
Customer Service Advocate
Toyota Financial Services
06.2023 - 04.2024
Student Financial Services
ISSA
04.2021 - 05.2023
Collection Customer Service Representative
Wells Fargo
07.2015 - 04.2021
Associate of Arts - Sociology
Maricopa Community Colleges, Glendale Community College
High School Diploma -
South Mountain High
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