Shane McGowen
Gilbert
Summary
Delivery driver with extensive experience in ensuring customer satisfaction through timely deliveries. Demonstrates in-depth knowledge of local routes and maintains an impeccable driving record. Consistently provides reliable and courteous service, contributing to seamless supply access. Veteran professional dedicated to exceeding delivery expectations with energy and commitment.
Overview
41
41
years of professional experience
Work History
Delivery Driver
Go Puff/Instacart
12.2024 - Current
- Responsible for safely and efficiently transporting more than 1,500 orders to customers, adhering to assigned routes and schedules, and providing excellent customer service with a consistent 5 star rating.
Package Handler
Fedex Ground
Chandler
07.2021 - 07.2023
- Responsible for warehouse duties including the safe physical loading, unloading, and sorting of packages of varying sizes and weights up to 140 lbs.
Customer Service Associate
Lowe's
Chandler
09.2020 - 07.2021
- Assist customers complete home improvement projects by helping them find and implement solutions.
- Assist other store associates keeping shelves stocked and the store clean and safe.
Technician Assistant
Shutterfly/Adecco
Tempe
08.2019 - 05.2020
- Provided technical assistance in the maintenance and repair of small and large machinery involved in the manufacturing of printed materials.
Press Operator
Shutterfly/Adecco
Tempe
03.2019 - 08.2019
- Responsible for the safe and accurate printing of various books, pamphlets, business cards, and flyers.
- Assisted in the completion of planned and unplanned maintenance on Hewlett Packard 10K and 12K Digital Presses.
Epoxy Floor Installer
Modern Concrete Floors
Phoenix
08.2018 - 11.2018
- Assisted the owner with the installation of epoxy floor covering in garages, warehouses, and retail spaces.
- Familiar with the safe operation of small to medium concrete cutters and grinders.
- Familiar with the proper mixing and application of epoxy coatings.
Patient Advisor
Sticky Saguaro MMJ Dispensary
Chandler
12.2017 - 08.2018
- Primary responsibilities included educating new and returning patients on the medicinal properties of cannabis and selection of the proper strain, potency, and consumption method to meet the patient's needs.
- Was also expected to understand and explain the various legal hurdles and newest research concerning MMJ.
Supervising Agent
American Income Life Insurance
Phoenix
04.2017 - 12.2017
- Primary responsibilities include educating members on current coverage, assisting members with policy changes, qualifying members for insurance coverage, and recruiting new agents.
Manufacturing Tool Operator, Contracted
US Tech Solutions
Chandler
06.2016 - 04.2017
- Responsible for functions primarily associated with operating SCHMID wet chemical tools as well as conducting quality control inspection on product at various stages of the manufacturing line.
- Very familiar with cleanroom protocols, safety in a manufacturing environment, and proper treatment of hazardous chemicals and waste.
Custom Golf Club Specialist
Golfsmith
Chandler
02.2016 - 05.2016
- Constructed and modified golf clubs according to customers' needs and proper fittings, provided product and service recommendations to customers and managed the inventory of the shop and surrounding area.
Trainer and Manufacturing Technician
Intel
Chandler
11.2005 - 08.2013
- As Peer-Trainer, responsible to ensure all safety and technical information properly communicated to newly hired or recently transferred employees.
- Personally trained 28 newly hired or transferred employees.
- Responsible for the concept and delivery of material to train other technicians in new manufacturing methods.
- Maintained training documentation and records for 33 employees.
- I was an Intel peer-trainer and an Intel certified instructor.
- Received two factory level-awards for the planning and successful execution of factory restarts required for the implementation of new technologies.
Manager and Work Center Supervisor
USS Enterprise, US Navy
Norfolk
04.2003 - 09.2005
- Regularly supervised 28 subordinates in the diagnosis and repair of non-routine and routine maintenance.
- Managed the training and certification records for all regularly supervised personnel.
- Was specifically selected to lead and manage a task force of 42 crewmen in the overhaul and/or manufacture of diverse items for the USS Enterprise, completing 100% of the jobs one month ahead of schedule.
Managing Supervisor and Instructor
Naval Air Maintenance Training Unit Oceana, US Navy
Virginia Beach
03.2000 - 04.2003
- Led the efforts of 23 other instructors in the application of over 9200 instructional hours to 141 students across seven courses.
- Led the concept, design and establishment of additional classrooms during emergent training requirements following the attacks on 9/11/2001.
- Awarded the Navy and Marine Corps Achievement Medal for drafting and revising the FY03-04 training schedules for seven courses to accommodate a 300% increase in demand with no additional instructors or material assets.
- Taught nine classes graduating 57 students as well as training two other instructors in half the time normally required.
(Avionics) Work Center Supervisor
U.S. Navy - USS Nimitz
Norfolk Naval Station
01.1997 - 01.2000
- Supervised a task force of 38 subordinates during a comprehensive overhaul and refueling operation.
Work Center Supervisor
U.S. Navy
Norfolk
01.1985 - 01.2000
- Work center supervisor and primary trainer - responsible for the safe, effective training of more than 30 personnel and comprehensive avionics maintenance on deployed aircraft.
Hazardous Materials Manager
U.S. Navy - VX-9
Ridgecrest
01.1994 - 01.1997
- Reduced the average cost of preventive aircraft maintenance by $1.8M annually with a process change that involved negotiating for funding, sourcing the contract, and retraining personnel for the new process.
Avionics Technician
U.S. Navy
Virginia Beach
01.1994 - 12.1994
- Avionics technician.
Building and maintenance supervisor
U.S. Navy
Virginia Beach
01.1989 - 12.1993
- Led a crew of 5 responsible for building maintenance.
Avionics Technician
U.S. Navy
01.1987 - 12.1989
- Avionics Technician, Training Sqdrn 22, 1986.
Aviation Electronics Technician Student
U.S. Navy
Memphis
01.1985 - 12.1986
- Aviation Electronics Technician - responsible for safe maintenance of electronic systems on military aircraft.
Education
Associate in Golf Complex Operations & Management - Chandler, AZ
Golf Academy of America
Chandler, AZ12.2015
Associate in Operations Management and Military Leadership - Phoenix, AZ
Rio Salado Community College
Phoenix, AZ11.2013
Skills
- Instructor and trainer
- Budget management
- Forecasting and analysis
- Multi-tasking
- Avionics expertise
- Aircraft maintenance
- Operations oversight
- Military experience
- Quality assurance
- Conflict resolution
- Program management
- Process optimization
- Manufacturing operations
- Quality control
- Team leadership
- Negotiation
- Route optimization
- Order tracking
- Vehicle maintenance
- Safety compliance
- Delivery coordination
- Inventory management
- Customer relationship management
- Positive attitude
Additional Information - Skills And Strengths
Very effective group leader, excels as a teacher, trainer, and instructor., Exceptional multi-tasker who easily handles details, coordinates tasks and manages projects effectively., Writes clearly and concisely, speaks effectively, and listens attentively., Excels in forecasting and predicting when provided with ample data.
Military Service
United States Navy, E6
Personal Information
Authorized To Work: US
References
References available upon request.
Timeline
Delivery Driver
Go Puff/Instacart
12.2024 - Current
Package Handler
Fedex Ground
07.2021 - 07.2023
Customer Service Associate
Lowe's
09.2020 - 07.2021
Technician Assistant
Shutterfly/Adecco
08.2019 - 05.2020
Press Operator
Shutterfly/Adecco
03.2019 - 08.2019
Epoxy Floor Installer
Modern Concrete Floors
08.2018 - 11.2018
Patient Advisor
Sticky Saguaro MMJ Dispensary
12.2017 - 08.2018
Supervising Agent
American Income Life Insurance
04.2017 - 12.2017
Manufacturing Tool Operator, Contracted
US Tech Solutions
06.2016 - 04.2017
Custom Golf Club Specialist
Golfsmith
02.2016 - 05.2016
Trainer and Manufacturing Technician
Intel
11.2005 - 08.2013
Manager and Work Center Supervisor
USS Enterprise, US Navy
04.2003 - 09.2005
Managing Supervisor and Instructor
Naval Air Maintenance Training Unit Oceana, US Navy
03.2000 - 04.2003
(Avionics) Work Center Supervisor
U.S. Navy - USS Nimitz
01.1997 - 01.2000
Hazardous Materials Manager
U.S. Navy - VX-9
01.1994 - 01.1997
Avionics Technician
U.S. Navy
01.1994 - 12.1994
Building and maintenance supervisor
U.S. Navy
01.1989 - 12.1993
Avionics Technician
U.S. Navy
01.1987 - 12.1989
Work Center Supervisor
U.S. Navy
01.1985 - 01.2000
Aviation Electronics Technician Student
U.S. Navy
01.1985 - 12.1986
Associate in Golf Complex Operations & Management - Chandler, AZ
Golf Academy of America
Associate in Operations Management and Military Leadership - Phoenix, AZ
Rio Salado Community College
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