Summary
Overview
Work History
Education
Skills
Technical Skills
Timeline
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LaTasha Thomas

LaTasha Thomas

Community Engagement & Operations Manager
Phoenix

Summary

Dynamic and results-oriented leader with over 5 years of progressive experience in client relations, organizational leadership, and program development across education, financial services, and nonprofit sectors. Proven track record of directing cross-functional teams, streamlining operational efficiency, and implementing high-impact engagement strategies. Adept at managing budgets, supervising staff, and cultivating partnerships that drive growth, visibility, and mission alignment.

Overview

6
6
years of professional experience

Work History

Family Licensing Specialist

Agape Adoption Agency
06.2024 - 03.2025
  • Company Overview: Arizona Department of Child Safety (DCS)
  • Managed a high-volume caseload of licensed foster families, ensuring compliance with Arizona Revised Statutes (ARS), DCS policies, and DES licensing regulations.
  • Conducted detailed home studies, safety audits, and caregiver interviews to evaluate initial and ongoing eligibility for foster care licensure.
  • Prepared and processed foster care applications, amendments, and addendums while meeting strict documentation and policy deadlines.
  • Maintained up-to-date records for each family's valid IVP fingerprint clearance cards, criminal background checks, CPR/First Aid certifications, and health documents to ensure full regulatory compliance.
  • Tracked certification expirations and proactively scheduled required renewals and training sessions, supporting uninterrupted licensure for all assigned homes.
  • Delivered clear and accurate guidance to foster parents on DCS policies, safety standards, and licensing requirements.
  • Partnered with internal licensing units and case managers to address home compliance issues and improve licensing outcomes across a large and diverse caseload.
  • Demonstrated autonomy and strong time management while navigating overlapping case deadlines and field-based responsibilities.
  • Arizona Department of Child Safety (DCS)

Student Affairs Program Coordinator

Grand Canyon University
09.2021 - 05.2024
  • Oversaw planning and execution of student-focused programs and university-wide events, managing a team of support staff and student workers.
  • Directed logistics for orientations, retreats, and community engagement efforts, ensuring alignment with institutional goals.
  • Monitored departmental budget and led compliance audits to meet institutional and regulatory requirements.
  • Fostered collaborative relationships with internal departments and external partners to enhance student experience.

Director of Client Relations & Marketing

Echo Wealth Planning
10.2020 - 05.2024
  • Provided strategic leadership in client experience, marketing, and operations over a 3.5-year tenure, advancing from Director of Client Relations to Director of Client Relations & Marketing.
  • Supervised cross-functional teams in client services and marketing; led hiring, training, and performance evaluations to build a high-performing, service-oriented culture.
  • Developed and executed comprehensive marketing strategies-including digital campaigns, promotional materials, and community engagement-to expand brand awareness and client acquisition.
  • Managed key client relationships, serving as the primary liaison for high-net-worth individuals and institutional partners.
  • Implemented standardized procedures for client onboarding, retention, and feedback, increasing client satisfaction and retention rates.
  • Analyzed client insights and market trends to inform service offerings and drive strategic decision-making.
  • Represented the firm at financial literacy workshops, networking events, and industry forums to promote community impact and business development.

Job Developer

Empowering Services
02.2020 - 08.2020
  • Designed and managed personalized job readiness programs for individuals with developmental disabilities.
  • Built and maintained partnerships with local businesses, leading to a 40% increase in client job placements.
  • Provided direct supervision of employment coaches and ensured compliance with program standards.

Office Manager

Divine Care
08.2019 - 02.2020
  • Directed daily operations of a non-residential adult day health care facility, ensuring compliance with regulatory and safety standards.
  • Oversaw new employee onboarding, managed staff scheduling, and facilitated communication between healthcare providers and client families.
  • Conducted internal audits and developed procedural documentation to optimize care delivery and organizational accountability.

Education

Master of Science - Mental Health & Wellness (Prevention Science)

Grand Canyon University
Phoenix, AZ

Bachelor of Science - Kinesiology (Health Promotion)

Michigan State University
East Lansing, MI

Skills

  • Strategic Leadership & Vision
  • Team Development & Supervision
  • Client & Stakeholder Engagement
  • Cross-Functional Team Collaboration
  • Program & Project Management
  • Budget Planning & Compliance
  • Marketing & Communications Strategy
  • Diversity, Equity & Inclusion Initiatives

Technical Skills

TECHNICAL SKILLS & TOOLS


Client Relationship Management (CRM) | Event Management Systems | Google Suite | Microsoft Office | Budget Management Tools

Timeline

Family Licensing Specialist

Agape Adoption Agency
06.2024 - 03.2025

Student Affairs Program Coordinator

Grand Canyon University
09.2021 - 05.2024

Director of Client Relations & Marketing

Echo Wealth Planning
10.2020 - 05.2024

Job Developer

Empowering Services
02.2020 - 08.2020

Office Manager

Divine Care
08.2019 - 02.2020

Bachelor of Science - Kinesiology (Health Promotion)

Michigan State University

Master of Science - Mental Health & Wellness (Prevention Science)

Grand Canyon University

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LaTasha ThomasCommunity Engagement & Operations Manager