Summary
Overview
Work History
Education
Skills
Timeline
Generic

LATISHIA DAVIS

Tucson

Summary

Aims to utilize skills in challenging environments to contribute to organizational success

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Afni
10.2024 - 04.2025
  • Ensured high levels of customer satisfaction by swiftly addressing inquiries and resolving issues.
  • Utilized extensive product knowledge to provide accurate information to customers.
  • Established positive relationships through active listening and tailored interactions.
  • Resolved complex complaints by identifying root causes and implementing solutions.
  • Assisted customers with navigating website functionalities and troubleshooting problems.
  • Handled billing inquiries, ensuring accurate processing of payments and refunds.
  • Facilitated order fulfillment processes including shipment tracking and return coordination.

Supervisor

Trinity Services Group, Inc.
02.2023 - 09.2023
  • Supervised inmates in kitchen
  • Entered data into computer
  • Supervised a team of 10-11 cooks in a high-volume kitchen, ensuring efficient operations and timely delivery of food orders
  • Developed and implemented standardized recipes and cooking techniques to maintain consistent quality across all menu items
  • Trained new cooks on proper food preparation, cooking methods, and safety procedures, resulting in improved productivity and adherence to health regulations
  • Managed inventory levels by conducting regular stock checks, placing orders for ingredients, and minimizing waste through effective portion control
  • Maintained a clean and organized kitchen environment by enforcing sanitation standards and implementing efficient cleaning schedules
  • Oversaw the plating presentation of dishes to ensure they met aesthetic standards before being served to customers

Shift Supervisor

Wendy's
09.2022 - 12.2022
  • Managed daily operations, including scheduling, inventory management, and customer service
  • Maintained high standards of quality control to ensure customer satisfaction
  • Resolved customer complaints or issues promptly while maintaining a positive brand image
  • Led a team of 5 employees, providing guidance and support to ensure efficient operations
  • Managed and resolved escalated customer issues, maintaining high levels of customer satisfaction

Crew Trainer

McDonald's
01.2016 - 09.2016
  • Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
  • Efficiently operated cash register, accurately handling transactions and providing correct change to customers
  • Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer
  • Prepared food items according to established recipes and portion sizes, maintaining high quality standards
  • Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints
  • Followed all safety protocols and procedures to maintain a safe working environment for both staff and customers
  • Demonstrated strong communication skills by effectively conveying information about menu items to customers
  • Adhered to company policies regarding food handling, storage, preparation, and presentation at all times
  • Contributed to a positive work environment by fostering teamwork among crew members through effective collaboration

Education

GED - undefined

Southeastern Community College
West Burlington, IA
05.2005

Skills

  • Analytical thinking
  • Effective communication

Timeline

Customer Service Representative

Afni
10.2024 - 04.2025

Supervisor

Trinity Services Group, Inc.
02.2023 - 09.2023

Shift Supervisor

Wendy's
09.2022 - 12.2022

Crew Trainer

McDonald's
01.2016 - 09.2016

GED - undefined

Southeastern Community College

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LATISHIA DAVIS