LATISHIA DAVIS
Tucson
Summary
Aims to utilize skills in challenging environments to contribute to organizational success
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Afni
10.2024 - 04.2025
- Ensured high levels of customer satisfaction by swiftly addressing inquiries and resolving issues.
- Utilized extensive product knowledge to provide accurate information to customers.
- Established positive relationships through active listening and tailored interactions.
- Resolved complex complaints by identifying root causes and implementing solutions.
- Assisted customers with navigating website functionalities and troubleshooting problems.
- Handled billing inquiries, ensuring accurate processing of payments and refunds.
- Facilitated order fulfillment processes including shipment tracking and return coordination.
Supervisor
Trinity Services Group, Inc.
02.2023 - 09.2023
- Supervised inmates in kitchen
- Entered data into computer
- Supervised a team of 10-11 cooks in a high-volume kitchen, ensuring efficient operations and timely delivery of food orders
- Developed and implemented standardized recipes and cooking techniques to maintain consistent quality across all menu items
- Trained new cooks on proper food preparation, cooking methods, and safety procedures, resulting in improved productivity and adherence to health regulations
- Managed inventory levels by conducting regular stock checks, placing orders for ingredients, and minimizing waste through effective portion control
- Maintained a clean and organized kitchen environment by enforcing sanitation standards and implementing efficient cleaning schedules
- Oversaw the plating presentation of dishes to ensure they met aesthetic standards before being served to customers
Shift Supervisor
Wendy's
09.2022 - 12.2022
- Managed daily operations, including scheduling, inventory management, and customer service
- Maintained high standards of quality control to ensure customer satisfaction
- Resolved customer complaints or issues promptly while maintaining a positive brand image
- Led a team of 5 employees, providing guidance and support to ensure efficient operations
- Managed and resolved escalated customer issues, maintaining high levels of customer satisfaction
Crew Trainer
McDonald's
01.2016 - 09.2016
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Efficiently operated cash register, accurately handling transactions and providing correct change to customers
- Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer
- Prepared food items according to established recipes and portion sizes, maintaining high quality standards
- Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints
- Followed all safety protocols and procedures to maintain a safe working environment for both staff and customers
- Demonstrated strong communication skills by effectively conveying information about menu items to customers
- Adhered to company policies regarding food handling, storage, preparation, and presentation at all times
- Contributed to a positive work environment by fostering teamwork among crew members through effective collaboration
Education
GED - undefined
Southeastern Community College
West Burlington, IA05.2005
Skills
- Analytical thinking
- Effective communication
Timeline
Customer Service Representative
Afni
10.2024 - 04.2025
Supervisor
Trinity Services Group, Inc.
02.2023 - 09.2023
Shift Supervisor
Wendy's
09.2022 - 12.2022
Crew Trainer
McDonald's
01.2016 - 09.2016
GED - undefined
Southeastern Community College