Latonia Toney
Phoenix
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Hometown Studios
02.2020 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Hotel Customer Service
Hometown Studios
06.2019 - 01.2020
- Resolved guest complaints using active listening skills and empathy to ensure their satisfaction.
- Enhanced guest satisfaction by promptly addressing inquiries and providing exceptional service.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Greyhound
01.2017 - 03.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Harlan Academy
Chicago, IL05.1988
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Hometown Studios
02.2020 - 08.2023
Hotel Customer Service
Hometown Studios
06.2019 - 01.2020
Customer Service Representative
Greyhound
01.2017 - 03.2019
High School Diploma -
Harlan Academy
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