Job Search Status
Open to workDesired start date: Flexible
Desired Job Title
Store ManagerSales AssistantWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteLocation: Avondale, AZ
Open to relocation: Yes
Open To Work
Latonya Gray
Avondale
Work Preference
Summary
Dynamic Store Manager with extensive experience at Circle K, excelling in customer service and inventory management. Proven track record of enhancing store profitability through innovative merchandising and effective staff training. Skilled in cash management and problem-solving, fostering a positive shopping environment while ensuring compliance with health and safety standards.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Store Manager
Circle K
11.2013 - 09.2025
- Learned store operations and inventory management systems
- Assisted in maintaining a clean and organized store environment
- Supported sales staff with customer service duties
- Adapted quickly to new tasks and responsibilities
- Collaborated with team to ensure efficient workflow
- Handled routine administrative tasks related to store management
- Provided support for promotional activities and store events
- Developed understanding of product offerings and sales techniques
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
Sales Assistant
Circle K
02.2007 - 11.2013
- Assisted customers with product inquiries and provided exceptional service to enhance satisfaction.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Maintained store inventory by restocking shelves and organizing merchandise for optimal presentation.
- Collaborated with team members to improve store layout and promote seasonal products effectively.
- Handled customer complaints professionally, resolving issues to maintain positive shopping experiences.
- Trained new employees on operational procedures and customer service standards to ensure consistency in performance.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Established rapport with customers using active listening and interpersonal skills.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Boosted store revenue through upselling and cross-selling techniques.
- Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
- Identified upselling opportunities, contributing to increase in average transaction value.
- Provided exceptional customer service, ensuring repeat business through personalized shopping experiences.
- Managed inventory levels to minimize stockouts and overstock situations, ensuring optimal product availability.
- Enhanced team morale and productivity by organizing weekly sales strategy meetings.
- Trained new staff on sales techniques and store policies, enhancing overall team performance.
- Streamlined checkout process, reducing average customer waiting time during peak hours.
- Developed loyal customer base by providing consistent, high-quality service.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Performed cash, card, and check transactions to complete customer purchases.
Sales Associate
Circle K
04.1995 - 11.2007
- Assisted customers with product inquiries and purchases, enhancing overall shopping experience.
- Maintained cleanliness and organization of sales floor, ensuring compliance with health and safety standards.
- Operated cash register efficiently, accurately processing transactions while providing excellent customer service.
- Collaborated with team members to restock shelves, optimizing merchandise display for increased visibility.
Education
Maryvale High School
Phoenix, NYSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Inventory management
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Supply ordering
- Policies and procedures
- Staff management
- Product merchandising
- Payroll management
- Accurate money handling
- Bank deposit procedures
- Loss prevention
- Bank and safe deposits
- Performance reviews
- Vendor management
- Delegating work
- Marketing and promotions
- Talent recruitment
- Security system monitoring
- Revenue generation
Certification
Servesafe Certified
CPR and First Aid Certification
Timeline
Store Manager
Circle K
11.2013 - 09.2025
Sales Assistant
Circle K
02.2007 - 11.2013
Sales Associate
Circle K
04.1995 - 11.2007
Maryvale High School