Latorrey Whitehead
Laveen
Summary
Experienced IT Support Technician with over four years of expertise in managing Windows operations, resolving IT support issues, and maintaining network equipment. Proficient in installing and configuring Microsoft OS, desktop setups, and troubleshooting network devices including routers, switches, SD-WAN, wireless access points, and VoIP systems. Adept at using PowerShell to automate support tasks and streamline operations. Skilled in managing user accounts and permissions through Active Directory and implementing MDM solutions for secure mobile device management. Experienced in supporting data processing and mainframe applications, ensuring seamless integration and optimal performance. Supported mainframe applications used in the bank’s data processing operations, ensuring accurate and timely processing of financial transactions. Proven ability to provide efficient on premise and remote support, conducting root cause analysis, and documenting solutions for complex technical problems.
Overview
26
26
years of professional experience
1
1
Certification
Work History
P&C Sales Agent (All State Agency)
- Sold Auto and Home Insurance policies to All State Insureds.
IT Desktop Support Technician
Aecom
Phoenix, AZ
03.2025 - 07.2025
- Provided support for routers, switches, SD-WAN, wireless access points, and VoIP systems.
- Utilized Active Directory to manage user, computer, and group accounts, and resolve issues related to group policies and permissions.
- Installed, migrated, and maintained client systems (desktop, laptop, tablet) in LAN/WLAN/WAN network environments.
- Provided technical support for financial applications and software, ensuring seamless operation for end-users.
- Managed and maintained data integrity through migration and backup of critical data.
- Supported smartphone, laptop, and tablet functionality within the corporate network.
- Used PowerShell to automate various support tasks, improving operational efficiency.
- Documented root cause analysis for complex network and application problems to facilitate future problem-solving.
IT Support Technician
Intuitive Surgical
Phoenix, AZ
01.2024 - 05.2024
- Installed and configured Microsoft OS on client machines, ensuring compatibility with necessary applications.
- Provided desktop setup, including multiple screens and docking stations, for an optimized user experience.
- Utilized PowerShell to automate various support tasks, streamlining operations and reducing manual workload.
- Installing the necessary cabling for robotics arms for surgeries
- Assisted both on premise and remote users with software troubleshooting, ensuring minimal downtime and swift resolution of issues.
- Conducted root cause analysis for complex network and application problems, documenting findings for future reference.
- Supported smartphones, laptops, and tablets, ensuring seamless integration and functionality within the client’s network environment.
- Assisting On-premise and Remote users with Software troubleshooting
- Installed and maintained network equipment, including routers, switches, SDWAN, Wireless AP, and VoIP systems.
- Implemented and maintained MDM solutions, ensuring secure and efficient management of mobile devices.
- Assisted with the installation of necessary cabling for robotics arms used in surgeries, ensuring precise and reliable operation.
IT Desktop Support Technician
Western Alliance Bank, Chase Bank, Bank of America
Phoenix, AZ
12.2019 - 11.2023
- Provided support for routers, switches, SD-WAN, wireless access points, and VoIP systems.
- Performed installation, migration, maintenance, and troubleshooting to ensure network reliability and performance.
- Using PowerShell to automate support tasks.
- Utilized AD Users and Computers and AD Administrative Center to manage user, computer, and group accounts.
- Resolved issues related to group policies, user accounts, and permissions, ensuring secure and efficient network access.
- Implemented and managed network security protocols to safeguard financial data and ensure compliance with banking regulations.
- Provided technical support for banking software and financial applications, ensuring seamless operation for end-users within the bank.
- Managed and maintained data integrity across various banking platforms, including the migration and backup of critical financial data.
- Supported mainframe applications used in the bank’s data processing operations, ensuring accurate and timely processing of financial transactions.
- Installation, migration, maintenance and troubleshooting of Microsoft operating
- Installation, migration, maintenance and troubleshooting client systems in a LAN/WLAN/WAN network environment, including desktop, laptop, tablet and handheld computing
- Provided and documented root cause analysis for complex network and application problems
- Installation, migration, maintenance and troubleshooting mobile communications MDM implementation, installation and maintenance
- Installation, migration, maintenance and troubleshooting of Microsoft Outlook for desktop, laptop
- Experience with troubleshooting of Microsoft Office products.
- Supported smartphones, laptops, and tablets
- Experienced in the use of VPN and LAN access.
Health Insurance Agent
eHealth
Tempe, AZ
08.2019 - 11.2019
- Assisting, educating and registering Medicare-eligible beneficiaries for MA (Medicare Advantage) plans during AEP (Annual Enrollment Period.)
Glendale
Glendale, AZ
01.2019 - 09.2019
Auto Claims Representative
State Farm
Tempe, AZ
09.2018 - 01.2019
- Well versed in Auto policy and Auto Claims questions. Licensed in all states and territories State Farm services.
Behavior Interventionist
Avondale School
Avondale, AZ
08.2016 - 09.2018
- In-school suspension aid to students with English, Math and other academic needs
Behavior Specialist WESD
NBA/BIS
Glendale, AZ
11.2015 - 05.2016
- In-school suspension aid to students with English, Math and other academic needs
Site Support Technician
Rio Salado College
05.2014 - 03.2015
- Front desk registration for current, past and prospective students
Paraprofessional
Roosevelt School District
08.2013 - 02.2015
- One-on-one aid to assigned Special-Needs students for most daily activities
Machinist
Employment Group
11.2006 - 12.2014
- Operating large machine that produce parts for Honda and Toyota automobiles
City Carrier/Clerk
U.S. Postal Service
08.1999 - 10.2006
- Served as a City Letter Carrier and an Automation Clerk handling US Mail
Education
Associate's - Human Services
Kellogg Community College
Battle Creek, MI12.2012
Skills
Latorrey Whitehead
Tempe, AZ 85281 [Your Email Address] [Your Phone Number]
PROFESSIONAL SUMMARY
Dynamic IT Support Technician with over 4 years of experience specializing in Windows environments, network infrastructure, and automation Proven expertise in managing Active Directory, MDM solutions, and SD-WANconfigurations Adept at using PowerShell to streamline operations and increase efficiency Background includes specialized support for financial mainframe applications and medical robotics technology
TECHNICAL SKILLS
Operating Systems: Windows 10/11, Microsoft Server, macOS, iOS, Android
Networking: Routers, Switches, SD-WAN, Wireless AP, VoIP, VPN, LAN/WLAN/WAN
Software & Tools: PowerShell Automation, Active Directory, MDM (Mobile Device Management), MS Office 365, Outlook, Financial/Banking Applications
Hardware: Desktop/Laptop/Tablet Migration, Docking Stations, Robotics Cabling
IT PROFESSIONAL EXPERIENCE
Field Nation Phoenix, AZ
Field Technician August 2025 – January 2026
Performed on-site hardware installations, network troubleshooting, and equipment refreshes for diverse client environments across the Phoenix metro area
Aecom Phoenix, AZ
IT Desktop Support Technician March 2025 – July 2025
Managed and supported routers, switches, SD-WAN, and VoIP systems
Utilized Active Directory to manage user accounts, computer objects, and Group Policy (GPO) resolution
Automated support tasks via PowerShell, reducing manual intervention for routine maintenance
Conducted root cause analysis for complex network issues and documented solutions for future reference
Intuitive Surgical Phoenix, AZ
IT Support Technician January 2024 – May 2024
Provided high-level hardware setup, including multi-screen configurations and docking stations
Managed MDM solutions to ensure secure and efficient mobile device integration
Executed precision cabling for robotic surgical arms, ensuring 100% operational reliability
Automated system configurations using PowerShell to accelerate machine deployment
Western Alliance Bank / Chase / Bank of America Phoenix, AZ
IT Desktop Support Technician December 2019 – November 2023
Supported mainframe applications for financial data processing, ensuring timely transaction accuracy
Maintained network security protocols to safeguard financial data and comply with banking regulations
Managed data integrity through large-scale migrations and critical backup procedures
Resolved complex issues involving VPN access, LAN connectivity, and Microsoft 365
CERTIFICATIONS & LICENSES
Cisco Certified Support Technician (CCST) Valid through Nov 2026
AWS Certified Cloud Practitioner September 2023 – Present
Cisco Certified Credly Verified
AHIP Medicare Sales Certified July 2024
Arizona Life/Health/Accident License June 2024 (Re-licensing in progress)
EDUCATION
Associate’s in Human Services Kellogg Community College, Battle Creek, MI
ADDITIONAL EXPERIENCE
Health/P&C Sales Agent eHealth & All State 2019
Auto Claims Representative State Farm 2018 – 2019
Behavior Specialist WESD / Avondale School District 2015 – 2018
Can you send me this back in pdf via email latorreyw99@gmailcom I need this position
Certification
- Cisco Certified | https://www.credly.com/go/E3ca7Nf5Bf7PfFT7kriJQ
- Cisco Certified | https://www.credly.com/go/q4Tfsr5VcvtwdMb9EoDZpqg
- AWS Certified Cloud Practitioner – Foundational | September 2023 to Present
- Cisco Certified Support Technician | November 2023 to November 2026
- AHIP | Medicare sales eligible | 2025 certified as of July 21, 2024
- Arizona Licensed Life/Health/Accident exam passed | June 17, 2024 (Re-Licensed soon!)
- Driving license
Timeline
IT Desktop Support Technician
Aecom
03.2025 - 07.2025
IT Support Technician
Intuitive Surgical
01.2024 - 05.2024
IT Desktop Support Technician
Western Alliance Bank, Chase Bank, Bank of America
12.2019 - 11.2023
Health Insurance Agent
eHealth
08.2019 - 11.2019
Glendale
01.2019 - 09.2019
Auto Claims Representative
State Farm
09.2018 - 01.2019
Behavior Interventionist
Avondale School
08.2016 - 09.2018
Behavior Specialist WESD
NBA/BIS
11.2015 - 05.2016
Site Support Technician
Rio Salado College
05.2014 - 03.2015
Paraprofessional
Roosevelt School District
08.2013 - 02.2015
Machinist
Employment Group
11.2006 - 12.2014
City Carrier/Clerk
U.S. Postal Service
08.1999 - 10.2006
P&C Sales Agent (All State Agency)
Associate's - Human Services
Kellogg Community College