Latrice D. Cooper
Phoenix
Summary
Compassionate Crisis Case Manager with broad experience in high-stress environments. Skilled in providing immediate support to individuals and families in crisis, using knowledge of mental health issues and social services resources. Well-versed in developing personalized care plans and advocating for client needs. Notable track record of building strong relationships with community partners to enhance service provision.
Overview
16
16
years of professional experience
Work History
Case Manager/Back-Up Lead Navigator
MIND 24-7
PHX
09.2022 - Current
- Maintain the Electronic Health Record (EHR), including documentation of activities performed as part of the service delivery process.
- Interact professionally with other stakeholders (Juvenile Probation, social services, law enforcement agencies, DCS and Direct Service Providers (DSP), etc.).
- Educate and inform individuals of consents for treatment and authorizations for use and disclosures.
- Collaborated with interdisciplinary Treatment Team to coordinate care and discharge planning for individuals.
- Complete involuntary petitions, educate patients, and provide any support on the involuntary petition process..
- Conducted intake assessments with new clients to determine eligibility for services and develop appropriate action plans.
Behavioral Health Technician
ConnectionsAZ
PHX
05.2021 - 09.2022
- Facilitated admission to facility to include completing vitals, drug screens and pregnancy test.
- Maintained Electronic Health Record (EHR), including documentation of activities performed as part of the service delivery process.
- Utilized therapeutic techniques for de-escalation such as Safe Clinch, restraints and seclusions.
- Established rapport with clients, seeing them multiple times throughout their hospital stay and assisted with daily living skills.
- Coordinated care for court ordered hearings when subpoenaed.
- Performed light cleaning duties.
Court Liaison Program, Navigator
Southwest Behavioral Health Services
PHX
02.2020 - 10.2021
- Facilitated admission to program, court navigation, community resources, connection to outpatient psychiatric resources and substance abuse treatment to GMH referred detainees within Maricopa County.
- Completed involuntary petitions/educate patient and supports on the involuntary petition process.
- Maintained Electronic Health Record (EHR), including documentation of activities performed as part of the service delivery process.
- Interact professionally with other stakeholders (Phoenix Police Department, assigned Judge, Court Prosecutor/Defense Attorney and Social Worker on release stipulations, Social services, law enforcement agencies, APS and Direct Service Providers (DSP), etc.).
Jail Transition Specialist
Southwest Behavioral Health Services
PHX
08.2018 - 02.2020
- Provided 90 wrap around services to assist SMI/GMH to reduce recidivism and provide support based on court ordered release terms.
- Interact professionally with other stakeholders (Phoenix Police Department, assigned Judge, Court Prosecutor/Defense Attorney and Social Worker on release stipulations, Social services, law enforcement agencies, APS and Direct Service Providers (DSP), etc.).
- Completed involuntary petitions, educated individuals, and supports regarding the involuntary petition process.
- Obtained outpatient psychiatric resources to assist patients with maintaining recommended treatment goals.
- Provided medically necessary transportation, court navigation and support to assist with adhering to court stipulations.
Case Manager
Lafrontera-Empact (Communidad)
PHX
06.2017 - 02.2018
- Conducted home visits to assess the safety of living environments for clients.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Provided crisis intervention support for clients in emergency situations.
- Maintained accurate case records and documentation according to agency guidelines.
- Identified barriers to client success and developed strategies to overcome them.
- Provided referrals to appropriate medical, mental health, and social services.
Jail Transition Specialist
Southwest Behavioral & Health
PHX
10.2016 - 06.2017
- Provided 90 wrap around services to assist SMI/GMH to reduce recidivism and provide support based on court ordered release terms.
- Collaborate with other stakeholders (Phoenix Police Department, assigned Judge, Court Prosecutor/Defense Attorney and Social Worker on release stipulations, Social services, law enforcement agencies, APS and Direct Service Providers (DSP), etc.).
- Completed involuntary petitions/educated individuals and support regarding the involuntary petition process.
- Linked clients to outpatient psychiatric and substance abuse services.
- Provided medically necessary transportation, court navigation and support to assist with adhering to court stipulations.
Live-In Caregiver
Chekela Turner’s Place
PHX
06.2015 - 10.2016
- Supported clients with daily living activities and medication administration.
- Ensured facility remained clean and organized.
- Engaged with client clinical team and family to devise specific recommendations and resources per ISP.
- Maintained effective communication with law enforcement agencies, legal guardians, APS, and DSP.
Recovery Coach
Helping Associates Inc.
PHX
06.2014 - 05.2015
- Developed person-centered treatment plans along with behavior contracts for high-risk patients to address barriers to treatment.
- Collaborated with physicians and other health team members to develop patient plans of care based on on-going patient assessments.
- Referred patients for community support outside of treatment and medical providers.
- Provided medically necessary transportation.
- Managed a high volume of accounts, prioritizing tasks to meet recovery targets.
- Facilitated supportive alcohol and substance abuse education sessions.
- Monitored progress of clients throughout their recovery journey by facilitating regular check-ins and assessments.
- Connected clients with appropriate aftercare services such as sober living homes or outpatient programs.
Live in Certified Caregiver
Family First Assisted Living
PHX
09.2014 - 12.2014
- Supported residents in daily activities while ensuring proper medication administration and meal preparation.
- Ensured facility cleanliness at all times.
- Tracked and reported clients' progress based on observations and conversations.
- Participated in staff meetings to discuss patient care strategies and updates on treatments and medications.
- Administered medications as prescribed by physicians according to established protocols.
- Provided assistance with mobility such as transferring from bed to wheelchair or using walkers and canes.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Responded promptly to emergency situations in accordance with established protocols.
Peer Support Specialist
The Living Center
Casa Grande
10.2012 - 06.2014
- Facilitated skill-building programs centered around stable housing, addiction recovery, and emotional wellbeing management.
- Directed group sessions focused on substance abuse recovery and achieving sobriety.
- Staffed with colleagues and clients on planning weekly center activities
- Facilitated groups on maintaining sobriety, healthy coping skills and maintaining a healthy lifestyle
- Collaborated with the interdisciplinary Treatment Team to coordinate care.
Housekeeper/Assistant Housekeeper Supervisor/ Front Desk Auditor
Fairfield Inn Marriott
Chandler
03.2011 - 06.2012
- Oriented new employees regarding corporate policies, procedures, and responsibilities.
- Coordinated room bookings.
- Organized inventory for all hotel department items.
- Upheld sanitation requirements in designated areas according to Marriott guidelines.
Office Manager
Cimarron Ash Behavioral Health
Coolidge
06.2010 - 10.2010
- Responded to customer inquiries via phone or email in a professional manner.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Maintained filing system for records, correspondence and other documents.
- Collaborated with treatment team to address patient needs and concerns.
Front Desk Receptionist
Arizona Workforce Connection
Casa Grande
03.2009 - 03.2010
- Guided individuals through unemployment services and online recruitment platforms.
- Managed multi-line telephone system, directing calls to appropriate departments.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Education
BS - Cyber Security
Grand Canyon University
03.2025
General Equivalency Diploma -
11.2007
Security and Detention Certificate - Criminal Justice
International Institute of the Americas
03.2004
Skills
- Data analysis
- Team collaboration
- Conflict resolution
- Client advocacy
- Case management
- Crisis intervention
Education Certificates
- Grand Canyon University, BS Information Technology, Present
- International Institute of the Americas, Studies: Criminal Justice, Security and Detention Certificate, 09/01/03 - 03/01/04
- General Equivalency Diploma, 11/01/07
- DPS- Level 1 Fingerprint Clearance card, 07/16/28
- American Safety Health Institute, HIS First Aid- CPR AED Adult Child (2020), 10/2026
- Helping Associates, Peer Support Certificate, 2012
- The Living Center, Recertification Peer Support Training, 2013, Smart Recovery Facilitator, 2014
- Southwest Behavioral Health Services, (ORAS) Ohio Risk Assessment System, 2017
Timeline
Case Manager/Back-Up Lead Navigator
MIND 24-7
09.2022 - Current
Behavioral Health Technician
ConnectionsAZ
05.2021 - 09.2022
Court Liaison Program, Navigator
Southwest Behavioral Health Services
02.2020 - 10.2021
Jail Transition Specialist
Southwest Behavioral Health Services
08.2018 - 02.2020
Case Manager
Lafrontera-Empact (Communidad)
06.2017 - 02.2018
Jail Transition Specialist
Southwest Behavioral & Health
10.2016 - 06.2017
Live-In Caregiver
Chekela Turner’s Place
06.2015 - 10.2016
Live in Certified Caregiver
Family First Assisted Living
09.2014 - 12.2014
Recovery Coach
Helping Associates Inc.
06.2014 - 05.2015
Peer Support Specialist
The Living Center
10.2012 - 06.2014
Housekeeper/Assistant Housekeeper Supervisor/ Front Desk Auditor
Fairfield Inn Marriott
03.2011 - 06.2012
Office Manager
Cimarron Ash Behavioral Health
06.2010 - 10.2010
Front Desk Receptionist
Arizona Workforce Connection
03.2009 - 03.2010
BS - Cyber Security
Grand Canyon University
General Equivalency Diploma -
Security and Detention Certificate - Criminal Justice
International Institute of the Americas
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