Latyana Wilson
Glendale
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Gate Agent
Sun Country Airlines PHX
Phoenix
09.2025 - 02.2026
- Coordinated timely boarding processes at airport gates to ensure prompt departures.
- Verified passenger identification and boarding passes, ensuring adherence to flight regulations and enhancing security.
- Assisted passengers with check-in procedures and baggage handling to enhance efficiency.
- Welcomed customers professionally, contributing to positive travel experiences and customer satisfaction.
- Provided information on flight schedules, gate changes, and airline policies.
- Processed payments for tickets, baggage fees, and additional services accurately.
- Collaborated with team members to maintain operational flow and address issues swiftly.
- Communicated flight status updates effectively between airline crew and ground staff, supporting smooth operational flow.
Customer Service Representative
Spirit Airlines Inc.
Chicago
10.2024 - 07.2025
- Resolved customer inquiries through phone and in-person interactions.
- Clarified customer inquiries and provided detailed information on products and services to support informed decision-making.
- Delivered accurate information on flight schedules and airline policies to enhance customer understanding.
- Facilitated ticketing and check-in for passengers, ensuring smooth travel experiences.
- Maintained a clean and organized workspace in the terminal area.
Order Picker
Ferrara Candy
Chicago
08.2023 - 08.2024
- Maintained accurate inventory records and managed stock levels.
- Packaged orders securely for shipment to customers.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
Passenger Service Agent
Prospect Airport Services
Chicago
12.2022 - 07.2023
- Assisted passengers with check-in procedures and baggage handling.
- Maintained clean and organized waiting areas for passenger comfort.
- Monitored security protocols to ensure safety standards were upheld.
- Greeted passengers and assisted with their inquiries.
- Pushed wheelchairs with passengers through terminal and gate areas to ease transport.
Daycare Assistant
Angels R Us Academy
Chicago
01.2022 - 03.2023
- Maintained cleanliness and organization of classroom materials and toys.
- Communicated effectively with parents about children's progress and needs.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Assisted in leading and organizing activities for children such as arts, crafts, games and reading stories.
- Ensured safety of the children by monitoring their play areas and activities throughout the day.
- Assisted in daily care routines for children aged one to five years.
- Dressed children and changed diapers.
Customer Service Cashier
Blooming Collections
Chicago
08.2020 - 08.2022
- Processed customer transactions efficiently at Blooming Collections.
- Handled returns and exchanges while following store policies.
- Provided a welcoming environment with friendly customer service.
- Greeted customers and provided friendly customer service.
- Collected credit card and cash payments to complete transactions for customer orders.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
Cleaning Assistant
Leerosia's Exquisite Cleaning Services
Chicago
03.2016 - 02.2022
- Maintained cleanliness in residential and commercial spaces for clients.
- Utilized eco-friendly cleaning products to ensure safe environments.
- Followed detailed cleaning checklists to meet client specifications.
- Cleaned bathrooms, including toilets, sinks and mirrors.
- Swept, mopped and vacuumed floors to ensure cleanliness.
- Cleaned building floors by sweeping, mopping or vacuuming.
Education
High School Diploma -
Youth Connection Charter Schools
Chicago, IL05-2016
Skills
- Boarding coordination
- Passenger verification
- Baggage handling
- Payment processing
- Conflict resolution
- Effective communication
- Gate announcements
- Activity planning
- Safety monitoring
- Problem solving
- Emotional intelligence
- Customer service
- Ticketing support
- Data entry
- Self-motivated and disciplined
- Flight check-in
Timeline
Gate Agent
Sun Country Airlines PHX
09.2025 - 02.2026
Customer Service Representative
Spirit Airlines Inc.
10.2024 - 07.2025
Order Picker
Ferrara Candy
08.2023 - 08.2024
Passenger Service Agent
Prospect Airport Services
12.2022 - 07.2023
Daycare Assistant
Angels R Us Academy
01.2022 - 03.2023
Customer Service Cashier
Blooming Collections
08.2020 - 08.2022
Cleaning Assistant
Leerosia's Exquisite Cleaning Services
03.2016 - 02.2022
High School Diploma -
Youth Connection Charter Schools