Launa Andersen
Queen Creek
Summary
Front of house associate committed to delivering efficient service and maintaining a well-organized and clean environment. Consistently ensures smooth daily operations by handling tasks with a straightforward approach, and resolves issues promptly. Reliable in supporting team efforts to provide a positive customer experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front of House Associate
Olive Mill
Queen Creek
03.2025 - Current
- Provided excellent customer service to all patrons.
- Educated customers on daily specials and promotions available at the restaurant.
- Engaged in light conversation with guests to create a pleasant atmosphere for diners.
Assistant Manager
Harkins Theaters
Queen Creek
03.2024 - 11.2025
- Effectively resolved conflicts between team members to enhance collaboration.
- Regularly communicated with customers to gather insights on needs and preferences.
- Collaborated with management to develop strategic plans for achieving business objectives.
Restaurant Hostess
Andretti Indoor Karting & Games
Chandler
11.2024 - 03.2025
- Managed reservations and waitlists for large parties, ensuring efficient service delivery.
- Assigned seating arrangements according to customer preferences and restaurant policies.
- Greeted customers upon arrival and escorted them to tables, enhancing first impressions.
Team Leader
Harkins Theaters
Chandler
12.2021 - 03.2024
- Cultivated a collaborative work environment to strengthen team synergy.
- Analyzed data from multiple sources to pinpoint operational improvement opportunities.
- Coordinated team activities and delegated tasks to ensure efficient project completion.
Education
Associate of Science - Nursing
Pima Medical Institute
Mesa, AZ12-2026
High School Diploma -
Hamilton High School
Chandler05-2024
Skills
- Team collaboration
- Conflict resolution
- Professional demeanor
- Staff management
- Inventory oversight
- Decision-making skills
- Positive attitude
- Punctuality
- Determination
- Organizational skills
Certification
- Heartsaver K-12 Schools
- OSHA General Industry Safety and Health
- Basic Life Support Provider
- Level One Fingerprint Clearance Card
Timeline
Front of House Associate
Olive Mill
03.2025 - Current
Restaurant Hostess
Andretti Indoor Karting & Games
11.2024 - 03.2025
Assistant Manager
Harkins Theaters
03.2024 - 11.2025
Team Leader
Harkins Theaters
12.2021 - 03.2024
Associate of Science - Nursing
Pima Medical Institute
High School Diploma -
Hamilton High School
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