Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Cook

Phoenix

Summary

Engaging customer service professional with a solid track record at Organ Stop Pizza. Proven multitasking abilities combined with a commitment to cleanliness and responsible alcohol service. Acknowledged for strong problem-solving capabilities and promoting teamwork, resulting in enhanced customer satisfaction and streamlined operations.

Overview

25
25
years of professional experience

Work History

InHome Delivery Associate

Walmart
08.2023 - Current
  • Delivered packages to customer doorsteps and business offices efficiently.
  • Ensured prompt, accurate deliveries while maintaining professionalism.
  • Demonstrated problem-solving skills in challenging situations without sacrificing quality.
  • Fostered teamwork by supporting colleagues in achieving company objectives.
  • Maintained detailed delivery records using hand-held devices and camera images.
  • Collaborated with team members to meet tight deadlines during peak periods.
  • Proactively identified potential delivery issues, implementing corrective actions to uphold standards.
  • Optimized route planning and time management to enhance delivery efficiency.

Bar Tender

Organ Stop Pizza
02.2001 - 10.2004
  • Managed cash handling duties, ensuring accurate accounting at each shift's end.
  • Performed opening and closing tasks, including sales report generation and inventory preparation.
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar, adhering to established procedures for shift readiness.
  • Prepared all food for night shift, maintaining quality and safety standards.
  • Filled salad bar and served ice cream, enhancing customer satisfaction.
  • Assisted with food production on the line to optimize service speed.

Crew Member

Dream Dinners
01.2021 - 08.2023
  • Executed front counter and drive-thru operations, enhancing customer service efficiency.
  • Took orders, prepared meals, and processed payments accurately and swiftly.
  • Demonstrated exceptional multitasking skills by managing multiple orders without sacrificing quality.
  • Collaborated with team members to fulfill orders promptly while maintaining a clean environment.
  • Trained new staff on procedures, customer service techniques, and sales strategies effectively.
  • Ensured compliance with health, safety, and cleanliness standards in food preparation areas.
  • Maintained organized workspaces and conducted routine cleaning to promote a positive image.
  • Supported inventory management by monitoring stock levels and reporting shortages immediately.

Instructional Assistant

Kyrene School District
02.2017 - 05.2019
  • Monitored student progress, identifying areas needing support and implementing action plans.
  • Supervised students during non-instructional periods to maintain safety standards.
  • Provided one-on-one support to students with special needs, fostering academic success.
  • Facilitated small group instruction sessions targeting specific skills, enhancing overall achievement.
  • Implemented behavior management techniques to create a positive learning environment.
  • Promoted respect and inclusion among diverse student backgrounds, nurturing positive relationships.
  • Participated in professional development to remain informed on best educational practices.
  • Coordinated with instructional assistants to ensure consistent classroom procedures across subjects.

Deli Clerk

Safeway
08.2016 - 09.2016
  • Greeted customers at counter, fulfilling requests and addressing inquiries promptly.
  • Measured, weighed, sliced, and packaged deli products while minimizing waste.
  • Maintained a safe work environment by adhering to food safety guidelines and addressing hazards.
  • Monitored stock dates, rotated inventory, and followed storage procedures to prevent spoilage.
  • Multitasked effectively to enhance workflow efficiency while prioritizing critical tasks.
  • Restocked supplies during downtime to prepare for high-traffic periods.
  • Sanitized dishes and utensils regularly, ensuring availability of necessary supplies for customer demands.
  • Trained new employees on deli procedures, promoting consistent quality across the team.

Cashier

Fry's Food And Drug
10.2004 - 08.2010
  • Welcomed customers, assessed needs for tailored service.
  • Operated cash register with excellent accuracy for cash, check, and credit card transactions.
  • Maintained balanced cash drawer, ensuring accurate accounting at shift's end.
  • Resolved customer complaints professionally to enhance loyalty and satisfaction.
  • Streamlined checkout process, reducing queue times and improving efficiency.
  • Assisted customers with inquiries, purchases, returns, and rewards program enrollment.
  • Adapted quickly to new POS technologies, facilitating seamless staff transition.
  • Promoted store promotions and incentive programs to drive sales revenue.

Education

General

Mesa High School
Mesa, AZ
06.2002

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and tolerance
  • Outgoing personality
  • Engaging personality
  • Cleanliness and hygiene
  • Customer service expertise
  • Responsible alcohol service
  • Complex Problem-solving
  • Payment processing
  • Handling difficult customers
  • Cash register operation
  • Service-oriented mindset
  • Professional appearance
  • Suggestive selling
  • Alcohol awareness
  • Food service
  • Team training and development
  • New hire training
  • Inventory
  • Salesmanship
  • Food running
  • Health codes compliance
  • Changing beer kegs
  • Food preparation
  • Dining room management
  • Excellent judgment
  • Point of sale systems
  • Anticipating guest needs
  • Safe serving practices
  • Bar service preparation
  • Maintaining a clean bar
  • Bar equipment use
  • Outstanding customer service
  • Glassware management
  • Courteous
  • Safe food handling procedures
  • Cash and credit transactions
  • Safe service compliance
  • Identification verification
  • Able to stand number hours
  • Fast learner
  • Honest and dependable
  • Teamwork and professionalism
  • Collaboration and teamwork
  • Calm and composed
  • Relationship building
  • Food and beverage service
  • Responsible serving
  • Engaging customers
  • Good conversationalist
  • Professional service standards
  • Bussing and serving

Timeline

InHome Delivery Associate

Walmart
08.2023 - Current

Crew Member

Dream Dinners
01.2021 - 08.2023

Instructional Assistant

Kyrene School District
02.2017 - 05.2019

Deli Clerk

Safeway
08.2016 - 09.2016

Cashier

Fry's Food And Drug
10.2004 - 08.2010

Bar Tender

Organ Stop Pizza
02.2001 - 10.2004

General

Mesa High School

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