Laura Emerson
CustomerService
Phoenix,Arizona
Summary
Dynamic Customer Service Manager with a proven track record at DD's Discount, excelling in complaint resolution and customer relationship management. Expertly navigated complex issues, enhancing customer loyalty and satisfaction. Skilled in problem-solving and time management, I fostered strong client relationships and ensured seamless communication across departments.
Overview
11
11
years of professional experience
Work History
Customer Service Manager
DD's Discount
Phoenix, Arizona
04.2023 - Current
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Win Dixie
Sebring, FL
09.2014 - 03.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma -
Sebring Highschool
Sebring, United States 05.2001 -
Skills
Customer service
Complaint resolution
Customer relationship management (CRM)
Problem-solving
Time management
Timeline
Customer Service Manager
DD's Discount
04.2023 - Current
Customer Service Representative
Win Dixie
09.2014 - 03.2023
High School Diploma -
Sebring Highschool
05.2001 -
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