Laura Fagelman
Surprise
Summary
Seasoned dental front office professional with 35+ years of experience seeks a dental receptionist position with a family dental practice in Surprise, AZ or surrounding areas, as part of a relocation.
Overview
15
15
years of professional experience
Work History
Office Manager
Family First Dental Care
10.2013 - Current
- Established team priorities, maintained schedules and monitored performance.
- Oversaw all aspects of medical and dental billing, including insurance verification, claims submission, and payment posting.
- Built strong, lasting relationships with patients, fostering a welcoming and trusted environment that encouraged long-term patient retention
- Recruited, interviewed and hired employees
- Trained personnel on equipment and enforced participation in exercises focused on developing key skills.
Dental Receptionist
Cusumano & Stuver Dentistry
06.2010 - 07.2013
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Managed patient billing processes for timely, accurate payments.
- Provided excellent customer service to create positive experiences and build patient trust.
- Understood dental terminology and insurance breakdowns to communicate with both doctors and patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Education
High School Diploma -
Lake Orion High School
MichiganSkills
- Proficient in Eaglesoft Software
- Patient Scheduling
- Appointment Management
- Front Desk Operations
- Customer Service
- Patient Communication
- Insurance Verification
- Billing Support
- Multi-line Phone Systems
- Data Entry & Record Keeping
- HIPAA Compliance
- Professional & Friendly Demeanor
- Conflict Resolution
- Time Management & Organization
Timeline
Office Manager
Family First Dental Care
10.2013 - Current
Dental Receptionist
Cusumano & Stuver Dentistry
06.2010 - 07.2013
High School Diploma -
Lake Orion High School
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