Laura Garguilo
Phoenix
Summary
Customer Service Specialist with proven ability to prioritize tasks and manage multiple responsibilities in high-pressure environments. Expertise in resolving escalated customer issues while maintaining strong team collaboration to achieve business objectives. Demonstrated success in handling high volumes of inbound calls and fostering positive customer relationships. Proficient in CRM systems, complemented by exceptional active listening and multitasking skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Consumer Cellular
06.2023 - 02.2025
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided accurate information about products and services to customers.
- Maintained a high level of professionalism when dealing with difficult customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Reservations Agent
Aramark Leisure
12.2018 - 09.2021
- Answered incoming calls to provide information about each property, book reservations, modify and cancel existing reservations. For federal and state parks lodging and activities, in accordance with company policies.
- Reconciled discrepancies between expected arrivals and actual arrivals on a daily basis.
- Explained cancellation policies clearly to customers prior to booking.
- Provided accurate information regarding hotel facilities, services, and rates.
- Ensured that all customer interactions were handled in a professional manner at all times.
- Maintained up-to-date records of all reservations made via telephone or online systems.
- Adhered to company policies and procedures while handling guest requests and inquiries.
- Maintained updated knowledge of all hotels' room types, availability, packages, promotions, special events.
- Processed payment transactions accurately and efficiently.
- Utilized problem-solving skills to resolve customer complaints efficiently and effectively.
Customer Service Representative
Arizona State Parks
06.2005 - 01.2015
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Implemented innovative methods for streamlining the customer service process.
- Maintained a high level of professionalism when dealing with difficult customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email, and chat.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Collected deposits or payments and arranged for billing.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Promoted available products and services to customers during service, account management and order calls.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Excelled in exceeding daily credit card application goals.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Education
Bourgade Catholic High
Phoenix, AZ05.1986
Criminal Justice
Glendale Community College
Glendale, AZComputer and Information Systems
Rio Salado
Tempe, AZSkills
- Customer service and support
- Order tracking and processing
- Complaint resolution
- Technical assistance
- Record management
Certification
Level 2 microsoft Office
Accomplishments
- Customer Service Award
- Team of the Year
Additional Information
Team of the year award 2006
Customer service award 2009
Atta person award 2010
Timeline
Customer Service Representative
Consumer Cellular
06.2023 - 02.2025
Reservations Agent
Aramark Leisure
12.2018 - 09.2021
Customer Service Representative
Arizona State Parks
06.2005 - 01.2015
Computer and Information Systems
Rio Salado
Bourgade Catholic High
Criminal Justice
Glendale Community College