Laura Grych
Tucson
Summary
Dynamic Fraud Operations Specialist with a proven track record at Discover Card Financial Services, excelling in fraud analysis and risk assessment. Adept at investigating suspicious activities and enhancing customer relationships through effective communication. Recognized for meticulous compliance review and a strong commitment to cybersecurity principles, ensuring the integrity of financial transactions.
Overview
16
16
years of professional experience
Work History
Fraud Operations Specialist
Discover Card Financial Services
Riverwoods
06.2017 - 02.2025
- Analyzed customer data to identify suspicious activities and patterns.
- Investigated fraudulent transactions using internal systems and tools.
- Collaborated with cross-functional teams to resolve fraud-related issues.
- Monitored accounts for unusual activity and flagged potential risks.
- Communicated effectively with customers regarding fraud claims and inquiries.
- Reviewed reports to ensure compliance with company policies and regulations.
- Coordinated with internal teams to investigate suspect transactions and take appropriate action.
Customer Care Representative
Agero
Tucson
03.2009 - 03.2016
- Facilitated customer support amidst high call volume each shift.
- Roadside assistance.
- Communicated greatly with customers.
- Managed dispatch operations using GPS and communication systems effectively.
- Monitored service progress and updated customers on estimated arrival times.
- Coordinated roadside assistance requests with service providers and customers.
Education
GED -
Aizona State Ged
Tucson, AZ06-1981
Skills
- Fraud analysis
- Data interpretation
- Risk assessment
- Compliance review
- Investigation techniques
- Customer relationship management
- Effective communication
- Regulatory knowledge
- Attention to detail
- Problem solving
- Cybersecurity principles
- Financial crime awareness
- Customer due diligence
- Fraud identification
- Account information review
Timeline
Fraud Operations Specialist
Discover Card Financial Services
06.2017 - 02.2025
Customer Care Representative
Agero
03.2009 - 03.2016
GED -
Aizona State Ged
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