Laura Hays
Glendale
Summary
.
Reliable Group Facilitator known for being a capable, well-trained professional dealing with trauma and crisis. A compassionate leader and team-driven employee with undeniable interpersonal skills. Pursuing a new role where hard work and dedication will be highly valued.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Group Facilitator/ Behavior Coach
Where Hope Lives/ StreetLightUSA
09.2021 - Current
- Developed open rapport with patients, encouraging sharing of questions and concerns.
- Created a supportive environment by fostering trust, empathy, and mutual respect among participants.
- Prepared and led support groups for patients.
- Provided guidance on goal-setting strategies, empowering participants to take ownership of their personal development journey.
- Evaluated participant progress through ongoing assessments, providing constructive feedback to promote growth.
- Oversaw support groups for 10 plus clients suffering from Trauma, SMI, CPTSD
- Utilized various assessment tools to measure group effectiveness and identify areas for improvement or intervention as needed.
OFFICE MANAGER/ VOLUNTEER COORDINATOR
StreetLightUSA
09.2021 - Current
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars
- Maintained confidential records relating to personnel matters
- Utilized excellent organizational skills to prioritize tasks effectively
- Ensured compliance with all applicable laws, regulations, policies and procedures
- Responded to customer inquiries via phone or email in a professional manner
- Heading up The Volunteer Department along and communications with donors
- Fostered relationships with vendors to expedite orders, repairs and maintenance
ABA Therapy
Centria Healthcare
08.2015 - 06.2020
- Established positive relationships with parents by engaging them in their child's education
- Created and maintained a positive learning environment for all students, including those with special needs
- Managed student behavioral issues to optimize classroom learning environment
- Attended and participated in professional development activities and conferences to enhance skill and job knowledge
- Motivated and engaged students, developing skills and knowledge for academic foundation
- Created flexible academic programs and classroom environments, promoting learning and personal growth
- Collaborated with interdisciplinary teams including speech therapists, occupational therapists, and special education teachers to provide comprehensive support for each student''s unique needs.
- Collaborated with lead therapists to develop individualized treatment plans for each student.
Education
Bachelor of Science (B.S.) - Behavioral Health
Grand Canyon University
Phoenix, AZ01.2024
Master of Science - Psychology
Grand Canyon University
Phoenix, AZ05-2026
Skills
- Trauma informed
- Crisis intervention
- Patient assessments
- Facilitation techniques
- Interpersonal and written communication
- Group dynamics
- Problem-solving
- Critical thinking
- Professional ethics
- Interpersonal skills
Accomplishments
As a dedicated employee with a Bachelor’s degree in Behavioral Health, I am committed to fostering a trauma-informed workplace. My approach emphasizes empathy, understanding, and support, which enhances team dynamics and improves client outcomes. Currently pursuing my Master’s degree, I continuously seek to deepen my knowledge and skills. My contributions have been recognized through five Employee of the Month awards in just three years, reflecting my strong work ethic and commitment to excellence. I strive to create an inclusive environment that prioritizes mental health and well-being for all.
Certification
Notary public, CPI, CPR, First Aide, level 1 clearance card.
Certified clinical trauma specialist- Family
Completed my 15 hour training at Arizona Trauma Institute for Certified clinical trauma specialist.
Timeline
Group Facilitator/ Behavior Coach
Where Hope Lives/ StreetLightUSA
09.2021 - Current
OFFICE MANAGER/ VOLUNTEER COORDINATOR
StreetLightUSA
09.2021 - Current
ABA Therapy
Centria Healthcare
08.2015 - 06.2020
Notary public, CPI, CPR, First Aide, level 1 clearance card.
Bachelor of Science (B.S.) - Behavioral Health
Grand Canyon University
Master of Science - Psychology
Grand Canyon University
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