LAURA HELLUM
United Services Automobile Association (USAA)
Phoenix
1
Certification
14
years of professional experience
Highly efficient Sr. Complex Auto adjuster well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Work History
Team pulse lead/ new hire mentor
1 Year 9 Months- Assist the manager with team bi- weekly check ins.
- Gather team feedback to provide to leadership to measure and address team morale, engagement and overall sentiment.
- Assist new hires understand their role.
- Assist in providing feedback and answering questions to facilitate a smooth onboarding process.
Sr. Complex auto Adjuster
6 Years 4 Months- Investigates and determines coverage and liability, evaluates, negotiates, and settles highly complex auto claims such as comprehensive, collision (i.e., minimal policy limits, coverage determinations/issues, attorney representation, non-owned vehicles, mechanical breakdown, property damage lawsuits) property damage liability, uninsured motorist property damage, and rental vehicle coverages for repairable vehicles and total losses.
- Negotiates liability for comparative negligence (claimant, adverse carrier or attorney)
- Identifies coverage concerns, reviews prior loss history, determines, and creates Special Investigation Unit (SIU) referrals, when appropriate.
- Interacts with multiple parties to gather information (police reports, recorded statements, witness statements) determine liability.
- Analyzes information obtained to establish compliance for regulatory requirements and settlement value.
- Evaluates and negotiates settlement of automobile first and third-party physical damage claims within established settlement authority limits and negotiates any excessive storage charges.
- Resolves claims through proactive problem solving and decision making, within authority guidelines and under moderate supervision, overcoming obstacles, and effectively prioritizing the workload.
- Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions.
School assistant
4 Years 8 Months- Assist with supervision of students
- Assist with emergencies/disruptive situations
- Report disciplinary infractions, unauthorized visitors and vandalism to principal
- Protect confidentiality of records/information
Paraprofessional/Special Education Pre-K
2 Years 10 Months- Lesson planning/Behavioral health planning
- Record keeping/Reporting
- Coordinated instructional efforts with classroom teachers
Education
A.A.S. - Fine Arts
Skills
Teamwork and collaboration
Organization
Claim investigation
Damage assessment
Policy interpretation
Insurance regulations knowledge
Claims handling
Problem-solving
Time management
Multitasking Abilities
Excellent communication
Critical thinking
Decision-making
Self motivation
Goal setting
Adaptability
Certification
- LNA Certification July 2019
- CNA Certification July 2019
Timeline
Team pulse lead/ new hire mentor
10.2024 - CurrentRead More
Sr. Complex auto Adjuster
United Services Automobile Association (USAA)
03.2020 - CurrentRead More
School assistant
Deer Valley Academy
07.2015 - 03.2020Read More
Paraprofessional/Special Education Pre-K
Constitution elementary school
08.2012 - 06.2015Read More
GLENDALE COMMUNITY COLLEGE
A.A.S. from Fine Arts
Read More