Laura Hernandez
Phoenix
Summary
Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
4
4
years of professional experience
Work History
Server
Original Breakfast House
07.2025 - Current
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Server
The Mexicano
04.2023 - 07.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Butters Pancakes & Cafe
08.2021 - 11.2022
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Chino Valley High School
05.2019
Skills
- Exceptional customer service
- POS Transactions and Cash Handling
- High Energy and Stamina
- Professional Appearance
- High-volume dining
- Strong work ethic / Teamwork
References
Lenna Valles (480) 203-6633
Manager | The Maggiore Group
Luis Ruiz (928) 234-5940
General Manager | The Maggiore Group
Jerry Moreno (480) 430-5509
General Manager | The Boozy
Timeline
Server
Original Breakfast House
07.2025 - Current
Server
The Mexicano
04.2023 - 07.2025
Server
Butters Pancakes & Cafe
08.2021 - 11.2022
High School Diploma -
Chino Valley High School
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