Laura Johnson
Pinetop-Lakeside
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Cable ONE
08.2024 - Current
- Assisted customers with inquiries, ensuring prompt and accurate responses to enhance satisfaction.
- Managed customer accounts using CRM software to track interactions and resolve issues efficiently.
- Collaborated with team members to streamline communication processes, improving response times for customer queries.
- Educated customers on product features and services, fostering informed decision-making and loyalty.
- Handled billing inquiries, providing clear explanations and solutions to minimize confusion and disputes.
Manager
The Pour Station
02.2016 - 05.2021
- Coordinated team activities to enhance workflow efficiency and meet project deadlines.
- Implemented standard operating procedures to streamline daily operations and ensure consistency.
- Assisted in training new employees on company policies and operational best practices.
- Managed scheduling and resource allocation for various departmental projects effectively.
- Conducted regular inventory assessments to maintain optimal stock levels and reduce waste.
Cleaning Crew Supervisor
White Mountain Vacation Cleaning
04.2015 - 04.2016
- Supervised daily cleaning operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members on best practices and efficient cleaning techniques.
- Coordinated schedules and workflows to optimize resource allocation across multiple sites.
- Implemented inventory management systems to track cleaning supplies and equipment usage.
- Conducted regular inspections, addressing deficiencies to maintain high cleanliness standards.
Education
Blue Ridge High School
Pinetop-Lakeside, AZGraduate Certificate Dental Assistant -
White Mountain Dental Assisting
Show Low, AZSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Microsoft outlook
- Appointment scheduling
- Microsoft PowerPoint
- Client relations
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Documented and resolved customer issues which led to maintaining a 93 or higher in CX proficiency.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Timeline
Customer Service Representative
Cable ONE
08.2024 - Current
Manager
The Pour Station
02.2016 - 05.2021
Cleaning Crew Supervisor
White Mountain Vacation Cleaning
04.2015 - 04.2016
Blue Ridge High School
Graduate Certificate Dental Assistant -
White Mountain Dental Assisting
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