Laura Nalepa
Maricopa
Summary
Dynamic Store Manager with over 15 years of experience in driving exceptional customer experiences and fostering team collaboration. Expertise in work planning, program implementation, and leadership development, leading to measurable improvements in store performance and customer satisfaction.
Overview
25
25
years of professional experience
Work History
Store Manager
Yankee Candle Co, Inc.
Chandler
05.2008 - 12.2025
- Managed daily store operations, enhancing customer service experience.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Fostered an inclusive, people first, culture through recruitment, development,and retention of top talent.
- Evaluated store performance and implemented improvement plans based on feedback.
- Monitored inventory levels and coordinated restocking efforts efficiently.
- Appraised inventory levels on a frequent basis, ordering new merchandise to keep quantities well-stocked.
- Created weekly work schedules for store personnel.
- Led monthly training for all Assistant Managers within the district
Store Manager
Chico's FAS
Mission Viejo
06.2001 - 04.2008
- Managed daily store operations and ensured exceptional customer service.
- Established customer service standards and ensured staff adherence to enhance customer satisfaction.
- Developed and implemented visual merchandising strategies to enhance product visibility and drive sales.
- Monitored inventory levels and coordinated restocking efforts efficiently.
- Led team meetings to align on goals and proactively resolve store issues.
- Fostered a positive work environment to enhance team collaboration and morale.
- Created weekly work schedules for store personnel.
- Ensured compliance with safety regulations and company policies.
Education
Some College (No Degree) - Small Business Operations
Irvine Valley College
Irvine, CASkills
- Sales optimization
- Customer relationship management
- Program implementation
- Employee supervision and motivation
- Leadership development
- Work Planning and Prioritization
- Conflict resolution
Timeline
Store Manager
Yankee Candle Co, Inc.
05.2008 - 12.2025
Store Manager
Chico's FAS
06.2001 - 04.2008
Some College (No Degree) - Small Business Operations
Irvine Valley College