Laura Rustamova

• Responded to compliance-related queries, keeping up to date with changes to regulations.
• Reported on compliance performance to senior management.
• Maintained accurate and detailed compliance records.
• Ensured company policies were implemented and adhered to.
• Collaborated with Analytical Expertise Centre and Azerbaijan Food Safety Agency to ensure the quality and compliance of drugs, dietary supplements and sports nutrition products. Skilled in coordinating evaluations, ensuring adherence to safety standards, and supporting regulatory processes.
• Managed communication with pharmaceutical companies to facilitate the registration of medical products. Proficient in coordinating regulatory documentation, ensuring compliance with legal standards, and maintaining effective collaboration throughout the registration process.

• Analysed sales reports to identify trends and update strategies.
• Developed marketing plans to support department strategies.
• Optimised sales methods to best engage, acquire and retain customers.
• Oversaw planning and execution of targeted sales and marketing strategies.
• Organised special sales at specific times to drive customer engagement and move high volumes of products.
• Skilled in analyzing the range of dietary supplements and sport nutrition products imported into pharmacies. Demonstrates expertise in market research,product evaluation,and identifying trends to ensure effective assortment management and alignment with consumer demand.

• Handled guest complaints to protect reputation.
•Conducted staff evaluations, fostering continuous improvement and development
•Facilitated corporate functions, conferences and other large scale
events.
•Brainstormed ideas with clients and stakeholders to maximise project potential.
•Managed customer service interactions, addressing concerns and
preserving positive experiences.

•Provided exceptional customer care to uphold brand standards and reputation.
• Resolved customer concerns promptly to maintain satisfaction.
•Built and maintained productive client relationships to maintain
satisfaction and loyalty.
• Helped resolve client problems quickly with superior customer service.
• Consistently provided friendly guest service and heartfelt hospitality.
•Planned and efficiently organised activities, details and timelines for large- and small-scale events.

•Delegated tasks to meet changing event demands, achieving agreed timings and maintaining professional standards.
•Delivered first-class customer service for memorable guest
experiences.
•Created warm, friendly atmosphere through positive guest
interactions.
•Worked in collaboration with sales team to achieve collective targets and goals.

• Processed and dispensed prescriptions to doctors' instructions.
• Applied therapeutics knowledge and skills, enabling patients to receive safe and effective medication.
•Informed patients of best methods for managing chronic conditions and most appropriate ways for taking prescriptions.
•Established clear and effective customer service policies to increase satisfaction and pharmacy loyalty.
•Ordered and purchased pharmaceutical supplies, medical supplies and drugs.

• Worked under supervision of licensed pharmacist by shadowing, asking questions and responding to feedback.
• Dispensed medication accurately against customer prescriptions.
• Assessed medication suitability through thorough medical history checks.
• Explained pharmacy processes to help patients plan for medication needs.
• Provided blood pressure and blood glucose tests to patients.