Laura Rustamova
BAKU
Summary
Detail-orientated individual with focus on using medical training to build career foundation. Ready to apply thorough education and active listening skills to improve patient health and well-being. Offers medical background and personable communication skills to build trust with patients. Exceptional customer care professional who addresses enquiries and resolves problems as they arise.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CUSTOMER SUPPORT LINE TEAM REPRESENTATİVE
AZERCELL TELECOM LLC
08.2021 - Current
- Provided exceptional customer care to uphold brand standards and reputation.
- Resolved customer concerns promptly to maintain satisfaction.
PHARMACIST
AVROMED COMPANY CJSC
04.2019 - 08.2021
- Processed and dispensed prescriptions to doctors' instructions.
- Applied therapeutics knowledge and skills, enabling patients to receive safe and effective medication.
- Informed patients of best methods for managing chronic conditions and most appropriate ways for taking prescriptions.
- Established clear and effective customer service policies to increase satisfaction and pharmacy loyalty.
- Ordered and purchased pharmaceutical supplies, medical supplies and drugs.
PHARMACIST INTERN
AVROMED COMPANY CJS.C
09.2018 - 04.2019
- Worked under supervision of licensed pharmacist by shadowing, asking questions and responding to feedback.
- Dispensed medication accurately against customer prescriptions.
- Assessed medication suitability through thorough medical history checks.
- Explained pharmacy processes to help patients plan for medication needs.
- Provided blood pressure and blood glucose tests to patients.
Education
Bachelor of Science - Pharmacy
AZERBAIJAN STATE AGRARIAN UNIVERSITY
Master of Science - Health Management
AZERBAIJAN MEDICAL UNIVERISTY
Skills
- Leadership
- Customer care
- Problem-solving
- Customer service
- Health information
- Communication skills
- Prescription coordination
- Patient health assessments
Languages
Azerbaijani
Native
Russian
Native
English
Intermediate
Certification
Derma Expert -Summer School
ALISA FURMAN-2021
Actual problems of Public Health
PHARMACISTS CLUB PUBLIC ASSOCIATION-2021
Fundamentals of cosmetic chemistry
TARAS LUZHETSKY
Human Anatomy & Physiology
RİCE UNİVERSİTY-LAURA S. KABİRİ
Timeline
CUSTOMER SUPPORT LINE TEAM REPRESENTATİVE
AZERCELL TELECOM LLC
08.2021 - Current
PHARMACIST
AVROMED COMPANY CJSC
04.2019 - 08.2021
PHARMACIST INTERN
AVROMED COMPANY CJS.C
09.2018 - 04.2019
Bachelor of Science - Pharmacy
AZERBAIJAN STATE AGRARIAN UNIVERSITY
Master of Science - Health Management
AZERBAIJAN MEDICAL UNIVERISTY
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