Laura Stone
Phoenix Rescue
Phoenix
10
years of professional experience
Dynamic landscape worker with proven expertise at Phoenix Rescue, skilled in heavy equipment operation and safety protocols. Recognized for enhancing outdoor spaces and fostering teamwork. Strong communication abilities complemented by a commitment to quality control and customer satisfaction, ensuring projects are completed efficiently and effectively.
Work History
Cake Decorator
7 Years 4 Months- Decorated cakes using various techniques to enhance visual appeal and customer satisfaction.
- Collaborated with team members to ensure timely completion of cake orders.
- Maintained cleanliness and organization of decorating station for efficient workflow.
- Assisted in inventory management, ensuring availability of necessary decorating supplies.
- Adapted designs based on customer requests, demonstrating creativity and flexibility.
- Trained new staff on cake decoration techniques and best practices for quality assurance.
- Implemented processes to streamline order fulfillment and improve overall efficiency in the bakery section.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Packaged and priced each product according to company pricing procedures.
- Managed material inventory and ordered new materials when needed.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Decorated Type pastries and cakes using colorful icings and piping techniques.
- Proactively addressed any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
- Prepared special creams and frostings for cakes and other dessert specialties.
Landscape Worker
1 Year 8 Months- Operated landscaping equipment to maintain and enhance outdoor spaces.
- Assisted in planting, pruning, and mulching to promote healthy growth of plants.
- Implemented safety protocols while handling tools and machinery on-site.
- Collaborated with team members to complete landscape projects efficiently.
- Maintained cleanliness of work areas to ensure a safe working environment.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
- Ensured safety on job sites by following proper procedures for operating power tools and heavy equipment.
Volunteer Clerical Assistant
2 Years 8 Months- Aided in daily operations by organizing and categorizing documents.
- Assisted team members by compiling materials for community outreach initiatives.
- Managed volunteer schedules to provide sufficient coverage during high-demand service periods.
- Handled client intake forms while upholding accuracy and confidentiality standards.
Education
No Degree
High School Diploma
Skills
Seasonal maintenance
Heavy equipment operation
Pest control
Irrigation systems
Tool maintenance
Cake decoration
Food handling safety
Precise Hand-eye coordination
Custom cake consultations
Strong communication skills
Icing techniques
Stock rotation
Food production
Wedding cake design
Airbrushing techniques
3D cake sculpting
Quality control
Decorating skills
Scheduling appointments
Microsoft office
Document preparation
Typing speed
Basic accounting
Confidentiality
Positive attitude
Customer service
Verbal and written communication
Valid Driver's license
Dedicated team player
Verbal communication
Timeline
Landscape Worker
Phoenix Rescue
06.2022 - 02.2024Read More
Volunteer Clerical Assistant
St. Vincent De Paul Soup Kitchen
06.2021 - 02.2024Read More
Cake Decorator
Safeway
03.2014 - 07.2021Read More
Ohlone College
No Degree
Read More
Newark Memorial H.S.
High School Diploma
Read More