Laura L. Manuel
Phoenix
Summary
Dynamic customer service professional with over 10 years of experience providing exceptional support across diverse settings, including call centers, retail, delivery, and corporate environments. Recognized for a strong work ethic and outstanding interpersonal skills, consistently fostering positive relationships with clients and colleagues. Proficient in fast and accurate typing at 70 WPM, ensuring efficient communication and problem resolution. Committed to enhancing customer satisfaction through dedicated service and a proactive approach to addressing needs.
Overview
15
15
years of professional experience
Work History
Independent Food Delivery Driver
Uber Eats, DoorDash, Grubhub
02.2019 - Current
- Deliver food efficiently and courteously; ensure order accuracy
- Manage multiple deliveries under tight deadlines using navigation tools
- Maintain communication and reliability in self-managed role
CCC Service Representative
State Farm Insurance Co.
11.2014 - 02.2019
- Served as first point of contact for policyholders in a high-volume call center
- Assisted with billing, policy details, and service requests across multiple insurance products
- Updated customer records and routed calls; exceeded goals for call quality and satisfaction
- Supported a collaborative team environment
Client Relations Coordinator – Negotiations
Freedom Financial
01.2011 - 03.2013
- Communicated time-sensitive settlement opportunities and account updates
- Processed settlement offers, calculated funds, and coordinated payments
- Assisted with legal and non-legal debt accounts; trained and mentored new hires
- Maintained accurate documentation and consistently met productivity goals
Education
General Studies
Maricopa Community Colleges, Mesa Community College
Mesa, AZSkills
- Diverse background in customer service
- Dedicated work ethic
- Skilled in resolving customer concerns
- Proficient in multitasking
- Efficient in learning processes
- Results-oriented with attention to detail
Timeline
Independent Food Delivery Driver
Uber Eats, DoorDash, Grubhub
02.2019 - Current
CCC Service Representative
State Farm Insurance Co.
11.2014 - 02.2019
Client Relations Coordinator – Negotiations
Freedom Financial
01.2011 - 03.2013
General Studies
Maricopa Community Colleges, Mesa Community College