Lauren Bustamante
Tucson,AZ
Summary
Dynamic Operations Manager with a proven track record at Seaspace International Forwarders USA Inc, excelling in performance monitoring and employee training. Streamlined operations to boost profits and fostered strong vendor relationships. Expertise in logistics coordination and regulatory compliance, driving efficiency and enhancing team productivity.
Overview
20
20
years of professional experience
Work History
Operations Manager
Seaspace International Forwarders USA Inc
12.2010 - Current
- Established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved ineffective practices.
- Trained and guided up to 5 team members to maintain high productivity and performance metrics.
- Developed and maintained relationships with 20+ external vendors and suppliers.
- Increased profit by streamlining operations.
- Negotiated with vendors and suppliers to obtain best pricing and terms.
- Aid accounting in approval of invoices in order to manage costs and accuracy.
- Created new SOP for all Import Operations and processes.
Import Specialist
R.S. Express
05.2009 - 12.2010
- Assisted with problem resolution and dispute management relating to import activities.
- Managed import of alcohol products such as Wine in compliance with applicable laws and regulations.
- Processed customs declarations and maintained records of customs documents.
- Negotiated freight rates with carriers for international transportation of goods.
- Coordinated with shipping and transport companies on behalf of clients.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Reviewed and signed documents on behalf of clients in line with power of attorney limitations.
Receptionist
Herrero Contractors, Inc
12.2007 - 01.2009
- Answered approximately 30 calls per day via central telephone system and directed calls accordingly.
- Provided clerical support to 25+ company employees by filling copying machines, stocking break room, reordering supplies, and filing documents.
- Handled assignments independently from Project Managers upon request with critical thinking skills and action based results.
Auditor
Summit CFS
06.2005 - 02.2008
- Audited an average of 30+ files daily, ensuring accuracy and compliance with regulatory standards.
- Prepared and distributed risk and audit reports to appropriate personnel.
- Processed yearly blanket applications, maintaining business continuity and minimizing processing delays.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Addressed customer inquiries and resolved issues related to file discrepancies.
Education
Customs House Broker License - Customs Brokerage
CBFANC
South San Francisco, CA10-2015
High School Diploma -
Capuchino High School
San Bruno, CA06-2008
Skills
- Performance reporting
- Performance monitoring
- Employee training
- Strategic goal setting
- Logistics coordination
- Cost control
- Knowledge of import/export regulations
- Freight Forwarding
- Supply Chain Management
- International Shipping Documentation
- Proficient in Incoterms application
- Regulatory Compliance
- Standard operating procedure creation
Timeline
Operations Manager
Seaspace International Forwarders USA Inc
12.2010 - Current
Import Specialist
R.S. Express
05.2009 - 12.2010
Receptionist
Herrero Contractors, Inc
12.2007 - 01.2009
Auditor
Summit CFS
06.2005 - 02.2008
Customs House Broker License - Customs Brokerage
CBFANC
High School Diploma -
Capuchino High School
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