Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Butters

Gilbert

Summary

Dynamic Product Compliance Manager with extensive experience in FinTech and Banking, driving regulatory compliance strategies and risk management initiatives. Proven track record in optimizing processes and enhancing operational readiness. Skilled in stakeholder engagement and compliance technology solutions, successfully leading cross-functional teams to achieve significant improvements across numerous areas of focus.

Overview

11
11
years of professional experience

Work History

Product Compliance Manager, Trust

Cash App
04.2022 - Current
  • Drove risk mitigation strategies across customer lifecycle from onboarding to account closure.
  • Led initiatives for control integration and enhancements aligned with risk and compliance objectives.
  • Conducted gap analyses of identity verification program, optimizing data ingestion for decision-making.
  • Oversaw development and maintenance of policies governing compliance practices and standards.
  • Collaborated with cross-functional teams, including product, engineering, and operations for cohesive strategy.
  • Represented Trust in audits and partner engagements, ensuring regulatory compliance and transparency.
  • Provided oversight for engineering changes impacting compliance risk controls and machine learning models.
  • Facilitated stakeholder meetings with executive leadership, legal counsel, and department heads on compliance issues.

Senior Program Manager, Global Compliance Strategy & New Product Governance

PayPal
12.2021 - 04.2022
  • Led global team in coordinating operational compliance for product and partner launches across SAR, KYC/CIP, Brand Risk, and Risk pillars.
  • Monitored team performance against goals, providing coaching to address performance gaps.
  • Collaborated with engineering and product teams to integrate automated compliance solutions into product architecture.
  • Defined governance framework for new product risk management; authored team charter and playbook adopted globally.
  • Directed centralization of compliance processes across PayPal subsidiaries, enhancing transparency and control.
  • Streamlined readiness metrics and KPI tracking to improve time-to-launch efficiency.
  • Served as senior advisor on global regulatory shifts, contributing to risk mitigation and innovation strategies.
  • Reviewed project progress reports and completed work for quality assurance and consistency.

Senior Program Manager, Americas Compliance Programs

PayPal
04.2021 - 12.2021
  • Managed compliance programs across multiple jurisdictions, emphasizing partner due diligence and SAR oversight.
  • Developed metrics to enhance program effectiveness and ensure audit readiness.
  • Oversaw regulatory adaptation and cross-border expansion initiatives to ensure compliance.
  • Reported project statuses to optimize delivery schedules and address bottlenecks.
  • Identified project risks and formulated strategies for effective mitigation.
  • Coordinated with stakeholders to clarify project objectives and deliverables.

Senior Program & Training Manager, Global Compliance

PayPal
05.2020 - 04.2021
  • Led global compliance training initiatives, enhancing AML program alignment with strategic objectives.
  • Developed scalable compliance infrastructure to meet business and regulatory expectations.
  • Approved innovative training techniques and proposed enhancements for existing programs.
  • Leveraged personal subject expertise and vendors to advance learning strategies.
  • Monitored trainee progress through feedback mechanisms from supervisors.
  • Maintained accurate records of training activities within organizational database systems.
  • Analyzed departmental training needs, creating targeted programs based on collected data.

Early Career Roles in Compliance Leadership

PayPal and American Express
01.2014 - 12.2020
  • Progressed through roles with increasing responsibility in compliance training and AML investigations.
  • Built and led global training programs to support SAR and KYC requirements.
  • Developed strategies for conducting thorough investigations and evidence collection.
  • Regularly recognized for exemplary leadership and operational enhancements.
  • Managed investigative teams and fraud detection processes while ensuring accurate regulatory reporting.
  • Evaluated team performance, identifying areas for improvement.
  • Monitored pending investigations to ensure timely resolutions.
  • Facilitated team meetings to discuss business results and prioritize initiatives.

Education

Project Management 360 Certificate -

ECornell University
01.2021

Graduate Certificate - HR Management

Southern New Hampshire University
01.2020

MBA - Product Strategy & Development

Southern New Hampshire University
01.2018

BS - Criminology & Criminal Justice

Arizona State University
01.2014

Skills

  • Regulatory compliance strategy and governance
  • Product and AML/BSA compliance
  • Risk assessment and management
  • Operational readiness
  • Process optimization
  • Strategic planning
  • Compliance technology solutions
  • Cross-border leadership
  • Stakeholder engagement
  • Executive communication

Timeline

Product Compliance Manager, Trust

Cash App
04.2022 - Current

Senior Program Manager, Global Compliance Strategy & New Product Governance

PayPal
12.2021 - 04.2022

Senior Program Manager, Americas Compliance Programs

PayPal
04.2021 - 12.2021

Senior Program & Training Manager, Global Compliance

PayPal
05.2020 - 04.2021

Early Career Roles in Compliance Leadership

PayPal and American Express
01.2014 - 12.2020

Project Management 360 Certificate -

ECornell University

Graduate Certificate - HR Management

Southern New Hampshire University

MBA - Product Strategy & Development

Southern New Hampshire University

BS - Criminology & Criminal Justice

Arizona State University

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Lauren Butters