Lauren Cluff
Springerville
Summary
Proven multitasker and team leader, adept in both dynamic bar environments at Molly Butler Lodge and fast-paced dental offices. Excellently blends hospitality service expertise with strong customer service skills, boosting client satisfaction and loyalty. Achieved significant revenue growth by optimizing billing procedures and enhancing team training and development. Balances cleanliness with engaging personality, ensuring high standards and fostering positive relationships.
Overview
18
18
years of professional experience
Work History
Bartender
Molly Butler Lodge
05.2017 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Implemented sustainable practices, reducing waste by introducing reusable straws and biodegradable napkins.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Assisted with inventorying beverage stock and bar supplies.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Prepared garnishes by evenly slicing and pitting fruits.
- Helped management plan and serve bar menu exceeding customer expectations.
Dental Office Manager /Lead Dental Assistant
Randy Platt DDS
12.2018 - 10.2023
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
- Developed successful marketing strategies to attract new patients while retaining existing clientele base.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Managed financial aspects including budgeting, forecasting, expense tracking, and profit analysis for overall fiscal responsibility.
- Established clear performance expectations for team members through goal setting sessions, regular performance reviews, feedback meetings, resulting in higher employee engagement levels.
- Ensured compliance with all applicable regulations governing dental practices at local, state, and federal levels.
- Coordinated continuing education opportunities for dental staff members to stay updated with industry advancements and maintain licensure requirements.
- Implemented strict infection control protocols to safeguard the health and safety of patients and employees alike.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Organized and participated in community outreach events, promoting dental health awareness and attracting new patients to the practice.
- Oversaw inventory management, ensuring timely procurement of supplies while minimizing costs through strategic vendor negotiations.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Maintained strict adherence to OSHA and CDC guidelines for infection control, ensuring safe environment for both patients and staff.
- Fostered culture of continuous improvement by encouraging staff feedback and implementing changes to enhance service delivery.
- Managed all aspects of billing and insurance claims, ensuring accuracy and compliance with industry standards.
- Enhanced patient satisfaction by implementing streamlined appointment scheduling system.
- Implemented customer feedback system to identify areas for improvement and tailor services to meet patient needs better.
- Increased public awareness of oral health issues through effective use of social media and online marketing.
- Streamlined patient record-keeping with adoption of new dental software, ensuring accuracy and compliance with healthcare laws.
- Increased efficiency in billing processes, leading to quicker reimbursements and improved cash flow.
- Reduced appointment cancellations and no-shows with proactive reminder and follow-up system.
- Developed and enforced office policies to maintain high standards of patient care and confidentiality.
- Enhanced patient education and awareness by organizing community dental health events.
- Negotiated with suppliers to reduce costs of dental supplies, improving clinic's profitability.
- Coordinated with dental professionals to ensure timely and effective patient care, increasing daily patient throughput.
- Improved patient intake process, making it more efficient and reducing wait times.
- Improved team morale and reduced turnover through regular training sessions and team-building activities.
- Developed comprehensive emergency response plan, enhancing staff preparedness and patient safety.
- Led transition to digital radiography, significantly reducing patient exposure to radiation and improving diagnostic capabilities.
- Optimized inventory management to ensure availability of necessary dental materials without overstocking.
- Conducted comprehensive market research to identify and attract new patient demographics.
- Achieved significant increase in patient referrals by maintaining high levels of patient satisfaction and trust.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Dental Assistant
Dynamic Dentistry
12.2017 - 12.2018
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Dental Office Manager
Howard Lee DDS
10.2010 - 11.2017
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
Dental Assistant
Southwest Dental Group
08.2007 - 05.2008
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Dental Assistant
Brian Cahill DDS
03.2007 - 08.2007
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Education
No Degree - Dental Assisting
Chairside Dental Acadmie
Mesa, AZ03-2007
High School Diploma -
Round Valley High School
Eagar, AZ05-2006
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
- Complex Problem-solving
- Payment processing
- Handling difficult customers
- Cash register operation
- Hospitality service expertise
- Team training and development
- New hire training
- Staff management
- Ordering bar supplies
- Maintaining a clean bar
- Liquor restocking
- Bar restocking
Timeline
Dental Office Manager /Lead Dental Assistant
Randy Platt DDS
12.2018 - 10.2023
Dental Assistant
Dynamic Dentistry
12.2017 - 12.2018
Bartender
Molly Butler Lodge
05.2017 - Current
Dental Office Manager
Howard Lee DDS
10.2010 - 11.2017
Dental Assistant
Southwest Dental Group
08.2007 - 05.2008
Dental Assistant
Brian Cahill DDS
03.2007 - 08.2007
No Degree - Dental Assisting
Chairside Dental Acadmie
High School Diploma -
Round Valley High School
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