LAUREN CROSWELL
Tucson
Summary
Dynamic professional with a proven track record in client satisfaction and relationship development, evidenced by securing new clients at All In The Family LLC - DTA and enhancing tenant satisfaction at Valley Income Properties. Expert in medication administration and customer service, I excel in fast-paced environments, ensuring both team management and administrative support are handled with excellence.
Overview
15
15
years of professional experience
Work History
Private Duty Caregiver
All In The Family Llc - Dta
02.2019 - Current
- Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits
- Helped clients with personal needs from exercise to bathing and personal grooming
- Liaised between doctors and patients about care plans, progress and changing health conditions
- Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein
- Leveraged personal and professional networks to secure new clients
- Coached patients on at-home care, adjusting plans and schedules based on patient conditions, needs and overall health
- Prepared food and helped patients eat to support healthy nutrition
- Assisted patients with [N/A], closely monitoring conditions and safety
- Reported concerns to supervisory to maintain optimal care for all client needs
- Assisted patients with daily personal hygiene such as bathing, dressing and grooming
- Assisted patients with bladder and bowel needs by helping to restroom, and
- Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status
- Led physical therapy activities such as and to help patients regain range of motion, build muscle and heal injuries
- Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness
- Coordinated travel arrangements and accommodations on behalf of clients.
DCW Supervisor
Stellar Homehealth
10.2025 - 12.2025
- Trained and mentored new staff on best practices in patient care and safety protocols.
- Implemented process improvements that enhanced team efficiency and service delivery.
- Coordinated scheduling of caregivers to optimize patient coverage and resource utilization.
- Supervised daily operations, ensuring compliance with healthcare regulations and quality standards.
Customer Service Representative
Afni Inc
05.2023 - 04.2024
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
- Adhered to company policies and procedures while providing superior service.
- Assisted customers with product selection by providing detailed information about available products and services.
- Maintained an updated knowledge base of current products, services, pricing, promotions.
Property Manager
Valley Income properties
01.2022 - 12.2023
- Managed daily administrative tasks, including tenant relations and rent collections.
- Provided customer service support by responding promptly to inquiries or requests from tenants.
- Investigated complaints, disturbances and violations and resolved issues.
- Maintained accurate records of all tenant information including contact details and payment history.
- Coordinated tenant move-in and out process and orientated new tenants to property.
- Conducted regular walk-throughs of vacant units prior to move-in date for cleaning and maintenance purposes.
- Developed and maintained positive relationships with tenants to ensure satisfaction with living conditions.
- Conducted regular property inspections to identify potential maintenance issues.
- Initiated eviction proceedings when necessary according to state law and court orders.
- Implemented proactive strategies for property maintenance, repairs, and improvements.
- Developed and maintained professional relationships with residents, community and owners.
- Planned, scheduled, and coordinated general maintenance and major repair projects.
- Oversaw and maintained accurate records of all tenant occupancy.
- Monitored tenant activity to address complaints or violations of lease agreements.
- Negotiated and executed new leases, renewals, and terminations.
- Prepared and presented detailed status reports of properties to owners.
- Assisted in the selection process of new tenants by conducting background checks and verifying references.
Property Manager
Transpacific assets
06.2021 - 11.2022
- Managed daily administrative tasks, including tenant relations and rent collections.
- Provided customer service support by responding promptly to inquiries or requests from tenants.
- Investigated complaints, disturbances and violations and resolved issues.
- Maintained accurate records of all tenant information including contact details and payment history.
- Coordinated tenant move-in and out process and orientated new tenants to property.
- Conducted regular walk-throughs of vacant units prior to move-in date for cleaning and maintenance purposes.
- Developed and maintained positive relationships with tenants to ensure satisfaction with living conditions.
- Conducted regular property inspections to identify potential maintenance issues.
- Initiated eviction proceedings when necessary according to state law and court orders.
- Implemented proactive strategies for property maintenance, repairs, and improvements.
- Developed and maintained professional relationships with residents, community and owners.
- Planned, scheduled, and coordinated general maintenance and major repair projects.
- Monitored tenant activity to address complaints or violations of lease agreements.
- Oversaw and maintained accurate records of all tenant occupancy.
- Negotiated and executed new leases, renewals, and terminations.
- Prepared and presented detailed status reports of properties to owners.
- Assisted in the selection process of new tenants by conducting background checks and verifying references.
Professional House Cleaner
Its Tidy
02.2018 - 11.2018
- Cared for flooring by sweeping or vacuuming debris, steaming and scrubbing stains and moping hard surfaces
- Sanitized bathrooms, kitchens and other germ-prone areas
- Worked with speed and efficiency to meet all job requirements
- Interacted pleasantly with clients and guests when performing daily duties
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment
- Employed deep-cleaning techniques for areas in need of additional sanitation
- Used cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas
- Checked inventory for required supplies and made lists for needed cleaning products
- Swept and damp-mopped private stairways and hallways
- Washed and polished glass windows and doors to keep entryways clear and professional.
Caregiver
Caring Hearts Home Health Care
01.2016 - 12.2017
- Monitored vital signs and medication use, documenting variances and concerning responses
- Assisted with meal planning to meet nutritional plans
- Helped clients with personal needs from exercise to bathing and personal grooming
- Worked with supervisory medical staff to review cases and improve care
- Reported concerns to supervisory to maintain optimal care for all client needs
- Cultivated amiable relationships with residents, resulting in strong overall patient happiness and emotional well-being
- Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness
- Assisted with basic care for elderly patients, including scheduling appointments and managing finances and legal matters
- Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs
- Assisted patients with daily personal hygiene such as bathing, dressing and grooming
- Improved patient outlook and daily living through compassionate care.
Home Health Aide
At Home Services
05.2013 - 12.2015
- Supervised medication administration, personal hygiene and other activities of daily living
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support
- Monitored client's well-being, safety and comfort under direction of physician
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes
- Monitored and reported clients' progress
- Answered questions and assisted with health system coordination, patient rights and privacy of personal information
- Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
Cashier
Circle K Corp.
01.2012 - 04.2012
- Processed returned items in accordance with store policy
- Helped customers find specific products, answered questions and offered advice
- Assisted with purchases, locating items and signing up for rewards programs
- Scanned customer purchases, supporting transactions to streamline sales process
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Promoted specific item options to drive sales and achieve add-on purchases
- Trained new employees in cashiering procedures, offering assistance in resolving issues
- Processed customer payments quickly and returned exact change and receipts
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
- Resolved issues regarding customer complaints and escalated worsening concerns to for remediation
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Assisted Co workers with completing end-of-day counts and securing funds to prevent loss or theft
- Inspected items for damage and obtained replacements for customers.
Personal Care Assistant
Tungland
10.2010 - 12.2011
- Scheduled recurring service appointments to provide client care as needed
- Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength
- Helped clients maintain daily living standards by assisting with personal hygiene needs
- Laundered clothing and bedding and changed linens [2 times per week to prevent spread of infection
- Worked with supervisory medical staff to review cases and improve care
- Ambulated individuals with safe and effective strategies around home, public and medical locations
- Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness
- Transported clients to complete required tasks such as medical appointments and grocery shopping
- Monitored vital signs and medication use, documenting variances and concerning responses
- Assisted with meal planning to meet nutritional plans
- Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs
- Recorded client status progress and challenges in logbooks and reports
- Completed scheduled patient check-ins and progress reports for all clients
- Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein
- Helped clients with personal needs from exercise to bathing and personal grooming
- Provided ongoing compassionate patient care for each client
- Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics
- Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
Education
Some College (No Degree) - Health Administration
University of Phoenix
AZMedical Assistance
Kino Collage
Tucson, AZHigh School Diploma - undefined
Pass Alternative Highschool
AZ01.2012
Skills
- Utilized proper phone etiquette to ensure effective communication and maintain professionalism
- Administered wound care treatments to promote healing and prevent infection
- Executed cash management strategies to optimize liquidity and support organizational financial health
- Oversaw typing and documentation processes to enhance team productivity Coordinated with team members to ensure clarity and accuracy in all written materials Streamlined document management systems to improve accessibility and organization
- Administered medications accurately and timely to support optimal patient health outcomes
- Administered database management systems to support organizational data needs and enhance operational efficiency
- Implemented individualized treatment plans to support recovery and improve physical function
- Organized and coordinated meal preparation activities to maintain high standards of quality and presentation
- Implemented strategies to maintain high levels of client satisfaction and loyalty
- Provided comprehensive administrative support to enhance office efficiency and streamline processes
- Directed team activities to enhance productivity and maintain quality standards
- Oversaw first aid and CPR training programs to enhance team preparedness Coordinated emergency response drills to ensure readiness for critical situations Developed safety guidelines to promote a culture of health and safety
- Oversaw team management activities to ensure alignment with organizational goals
- Designed and implemented team building initiatives to strengthen interpersonal relationships and improve team dynamics
- Fostered strategic partnerships to support organizational objectives and growth
- Provided essential administrative support to streamline office processes and improve workflow
- Facilitated customer satisfaction through effective communication and problem-solving strategies
- Administrative support
Timeline
DCW Supervisor
Stellar Homehealth
10.2025 - 12.2025
Customer Service Representative
Afni Inc
05.2023 - 04.2024
Property Manager
Valley Income properties
01.2022 - 12.2023
Property Manager
Transpacific assets
06.2021 - 11.2022
Private Duty Caregiver
All In The Family Llc - Dta
02.2019 - Current
Professional House Cleaner
Its Tidy
02.2018 - 11.2018
Caregiver
Caring Hearts Home Health Care
01.2016 - 12.2017
Home Health Aide
At Home Services
05.2013 - 12.2015
Cashier
Circle K Corp.
01.2012 - 04.2012
Personal Care Assistant
Tungland
10.2010 - 12.2011
Some College (No Degree) - Health Administration
University of Phoenix
High School Diploma - undefined
Pass Alternative Highschool
Medical Assistance
Kino Collage