Lauren Frenger
Glendale
Summary
Detail-oriented Finance & Accounting professional with extensive experience in problem-solving, service delivery, and time management. Proven track record of optimizing financial processes and enhancing customer satisfaction. Eager to contribute expertise in a challenging role focused on driving operational efficiency and sustainable growth.
Overview
15
15
years of professional experience
Work History
Accounts Payable Shared Services
Leslie's Pool Supplies
Phoenix
02.2024 - 11.2024
- Enhance operational efficiency by streamlining processes and implementing automation strategies.
- Ensure regulatory compliance by establishing robust internal controls and audit procedures for 1000 locations.
- Deliver outstanding customer service by resolving complex issues and fostering client satisfaction within 24 hours.
- Coordinate shared services projects from inception to completion.
- Implementing best practices in process management, ensuring consistency across functions, currently 75% heavy processing.
- Optimizing workforce planning, reducing employee turnover while maintaining high levels of productivity.
- Managing cross-functional teams for seamless execution of shared services objectives.
Accounts Payable Manager
True Food Kitchen
Phoenix
02.2018 - 02.2024
- Managed and maintain full-cycle Accounts Payable Department
- Performed Manager activities, including but not limited to, Vendor Master revamp and maintenance, check runs via Regal Pay, wires, ACH payments and working closely with General/Restaurant Managers to maintain the health of vendor accounts
- Managed all restructuring activities for new systems and on-boarding including Taxport, Concur, T&E
- Expense reporting, transition to Ecova/Engie Insight for utilities and telecom invoices, Service Channel, CrunchTime
- Integration and Smart Connect processing
- Implementation of all new ERP systems
- Established and organized structure of department and workflow
- Managed and maintained all 1099 and 1042-S reporting and filing along with unclaimed property
- Collaborated with all departments within corporate office to maintain smooth processes
- Established and sustained fast-paced growth industry with continual new-builds.
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Maintained accurate vendor files and records, ensuring easy access and compliance with auditing standards.
- Prepared and presented accounts payable reports to senior management, highlighting key metrics and financial insights.
Accounts Payable Manager
Environmental Defense Fund
06.2023 - 10.2023
- Managed accurate and timely processing of over 10K invoices per month.
- Coordinated accounts payable functions and improved workflow for all staff members.
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
- Positively interacted with all partners, employees and customers using exemplary communication and interpersonal talents.
- Worked closely with Treasury and procurement on three way match POs and Payments.
LEAD ACCOUNTS PAYABLE
Starwood Hotels and Resorts Worldwide
01.2010 - 01.2018
- Managed and maintain all Vendor Master Activities for Corporate Accounting while paying close attention to accuracy and fraud prevention
- Worked closely with upper management on protocols and regulations for W-9/W-8 BEN review and 1099 processing
- Maintained all wind down activities for Starwood Corporate vendors and processes due to Marriott International acquiring Starwood Hotels
- Processed heavy check handling and high-volume ticket work, including high response times and accurate results
- Additionally, responsible for all check runs, disbursements, and close work with senior management at hotel properties to ensure proper payment of funds
- Applied direct work with Bank of America to process ACH returns, Accounts Payable department for fraud prevention and processing
- Organized and revamped activities in customer accounts and processed disbursements for 40+ hotel properties which solidified proper payment and vendor activity
- Provided strategic planning for daily activities within Disbursement Team including volume evaluation and exaction
- Discovered key financial control that was lacking for payments over 100K and Capital project payments
- Supplied and guided knowledge transfer component when Starwood began working with offshore company, handled complete training for disbursements
- Maintained front desk details in first three years with Starwood Hotels at Vacation Ownership Level as hospitality associate
- Galvanized guest relations: check in, answering phones and requests and included security and fraud detection, handling cash, credit card and sensitive information
- Also worked closely with F& B operations, POS systems, Light speed, Oracle, and key systems.
Education
BACHELOR OF ARTS IN CRIMINAL JUSTICE MINORED IN BUSINESS AND LAW -
Saint Leo University
Tampa, FL06.2008
Skills
- Skilled in Implementing ERP Solutions
- Project Coordination
- Collaboration with Offshore Teams
- Quality Control
- Financial Reconciliation
- Client Correspondence
- Standard Operating Procedure Creation
- Treasury Management/Banking Operations
Personal Information
Title: Accounts Payable Manager
Timeline
Accounts Payable Shared Services
Leslie's Pool Supplies
02.2024 - 11.2024
Accounts Payable Manager
Environmental Defense Fund
06.2023 - 10.2023
Accounts Payable Manager
True Food Kitchen
02.2018 - 02.2024
LEAD ACCOUNTS PAYABLE
Starwood Hotels and Resorts Worldwide
01.2010 - 01.2018
BACHELOR OF ARTS IN CRIMINAL JUSTICE MINORED IN BUSINESS AND LAW -
Saint Leo University
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