Lauren Green

Justice, which went to an online only store in October 2020, was a children's retail store which sold clothing items and accessories to young girls. The position involved:

• Greeting all guests and answering any questions.
• Offered assistance in styling outfits for young girls with different styles.
• Enhanced client satisfaction by providing personalized styling advice and recommendations.
• Provided exceptional customer service, professionally maintaining satisfaction.
• Regularly communicated with returning clients about new arrivals and promotions, fostering long-lasting relationships.
• Operated cash register for cash and credit card transactions with excellent accuracy levels.
• Merchandised store inventory in seasonal and brand displays.

Once Upon A Child is a consignment store that buys and sells children's clothes, shoes, toys, etc. This position includes tasks such as:

• Providing positive first impressions to welcome existing, new, and potential customers.
• Assisting customers with appointments to sell children's items.
• Providing estimated wait times to customers and following up through phone calls as well as text messages regarding the status of their buy.
• Cashing out customers same day following company's cash handling protocols.
• Assisting in training new staff members on company policies, product information, and customer service techniques for a seamless onboarding experience.
• Professionally managing conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.