Lauren Hess
Buckeye,AZ
Summary
Personable and organized, demonstrating strong ability to manage multiple projects and prioritize tasks effectively. Possess in-depth understanding of operations management principles and project coordination, with proven skills in strategic planning and workflow optimization. Committed to driving process improvements and achieving operational excellence.
Overview
3
3
years of professional experience
Work History
Employer Operations Program Manager
Grand Canyon University
06.2024 - Current
- Plan 75+ campus career fairs, information sessions, and more with the goal of employers meeting GCU students.
- Successfully increased event efficiency by 30% by increasing attending employers and attending students at events in fall 2024.
- Schedule, plan, and execute various types of events and meetings to promote employer relationships and student opportunities.
- Maintain relationships with various college leadership through planning events and executing feedback meetings.
- Hire, train, and oversee a small team of student workers.
- Continuously evaluate industry trends, incorporating best practices into the organization's operations strategy where applicable.
- Ensure that events are executed with excellence and hospitality, responding to employer and students needs as they arise.
- Operate various systems to track event planning, event data, and event execution (including Monday.com, Symplicity, GCU Resource Scheduler, Canva, and more).
Kids Pastor
Christ's Church of the Valley
05.2023 - 05.2024
- Oversaw the volunteers and families of the later kids (2nd-6th grade) of the new CCV North Surprise campus.
- Successfully recruited a team of 30 volunteers to prepare for the launch of the new North Surprise campus.
- Planned several outreach events with nearby schools and organizations with the purpose of developing community relationships.
- Executed weekend services with excellence, with an average of 200 later kids (500 kids overall) attending every weekend.
- Established a collaborative and welcoming volunteer culture by training volunteers, establishing expectations, and delivering clear feedback.
- Developed a training program for volunteers to ensure continuity and excellence among the later kids volunteer team.
- Gained experience in customer service and created an incredible experience for guests.
- Provided pastoral care to individuals in need, offering counseling, guidance, and support during difficult times.
- Maintained relationships with volunteers by meeting with them regularly and investing in their personal growth.
- Managed administrative work as needed.
Next Gen Intern
Christ's Church of the Valley
04.2022 - 04.2023
- Supported staff members in the age groups of babies-graduating seniors, gaining experience in various age groups and family dynamics.
- Connected with students and volunteers on a regular basis in order to facilitate spiritual development.
- Scheduled meetings with several pastors and leaders to develop networking skills.
- Gained experience in public speaking in various capacities (led several baptism devotionals, kids services, and communion moments during junior high and high school services).
- Led a team of volunteers through various summer camps (including kids camp, junior high camp, high school camp, and special needs camp). Each of these camps averaged 200 students and 50 volunteers in attendance.
- Gained experience in event planning for summer camp including communication with vendors, scheduling dorm assignments, and additional volunteer recruiting.
- Learned the processes for volunteer clearance, safety and security, and volunteer training.
- Managed administrative work as needed.
Education
Bachelor of Arts - Christian Studies, Communication
Grand Canyon University
Phoenix, AZ 04-2023
Bachelor of Arts - Christian Ministry
Wheaton College
Wheaton, IL05.2021
Skills
- Interpersonal skills
- Hospitality
- Attention to detail
- Working under pressure
- Logistics management
- Flexible and adaptable
- Team leadership and direction
- Operations management
Timeline
Employer Operations Program Manager
Grand Canyon University
06.2024 - Current
Kids Pastor
Christ's Church of the Valley
05.2023 - 05.2024
Next Gen Intern
Christ's Church of the Valley
04.2022 - 04.2023
Bachelor of Arts - Christian Studies, Communication
Grand Canyon University
Bachelor of Arts - Christian Ministry
Wheaton College
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