Lauren Kyle
Mesa,AZ
Summary
Offering abilities in critical thinking, negotiation, and adaptability in fast-paced environments. Skilled in effective time management, communication, and customer service, with proficiency in Microsoft Office Suite. Brings experience in interdepartmental QA and process evaluation, ready to contribute across diverse roles.
Overview
19
19
years of professional experience
Work History
Title Arbitrations Specialist
DriveTime
Mesa, AZ
03.2025 - 01.2026
- Resolved complex title disputes through research, analysis, and effective negotiation with dealers and auctions.
- Ensured all titles and documentation met state-specific and regulatory requirements.
- Conducted QA across departments to drive compliance and improve processing accuracy.
- Maintained and strengthened relationships with auctions to support effective collaboration and successful monthly calls.
- Developed standardized process materials to enhance training consistency and alignment within and across departments.
Presale Title Operations Coordinator
DriveTime
Mesa, AZ
08.2021 - 03.2025
- Reviewed and verified more than 1,000 vehicle titles each month to ensure accuracy and compliance with state regulations.
- Efficiently performed highly repetitive tasks with strong attention to detail and precision.
- Identified and documented title encumbrances, providing detailed corrective actions through verbal and written communication.
- Collaborated with auctions, dealers, and DMV vendors to resolve title discrepancies efficiently.
Office Assistant
Southwest Network
Chandler, AZ
10.2019 - 07.2021
- Managed multiple weekly reports tracking outreach and follow-up for members referred by Arizona State Medicaid and the Department of Child Safety.
- Collaborated with multidisciplinary service teams to ensure best practices for members, agencies, and stakeholders.
- Triaged incoming calls, scheduled appointments, greeted visitors, and served as the first point of contact for families in crisis.
- Maintained member confidentiality in full compliance with HIPAA regulations.
- Applied de-escalation techniques to ensure safety and support during high-stress situations.
- Coordinated community appointments with group homes, foster placements, detention centers, and hospitals.
- Verified insurance eligibility across multiple carriers to ensure continuity of care.
Underwriting Service Assistant
State Farm
Tempe, AZ
01.2015 - 09.2019
- Identified and analyzed error trends across the Underwriting department to drive process improvements.
- Communicated proper processing procedures through email, Skype, and in-person training, providing targeted support to team members.
- Selected by leadership to design and facilitate a six-week virtual training program for multiple departmental teams.
- Utilized web-based systems to verify policy rates complied with state and national rating regulations.
- Developed quality-focused processing guidelines and job aids adopted company-wide to enhance consistency and accuracy.
Customer Service Representative
State Farm
Tempe, AZ
09.2013 - 01.2015
- Efficiently managed high call volumes, resolving billing, coverage, and claims inquiries while meeting quality and performance goals.
- Demonstrated empathy and professionalism, leading to selection for handling escalated and complaint calls in the absence of a supervisor.
- Demonstrated professionalism and composure during high-stress situations, including initial reporting of fatal accidents.
Customer Service Associate Cashier
Sports Authority
Gilbert, AZ
02.2012 - 07.2013
- Welcomed customers, assisted in locating products, and provided tailored recommendations.
- Managed a multi-line phone system, responding promptly to customer inquiries.
- Operated scanners, registers, and other point-of-sale equipment accurately and efficiently.
- Supported merchandising, floor resets, and display upkeep to maintain store presentation standards.
- Trained new associates on operational procedures, fostering a collaborative team environment.
Delivery Driver
Pizza Hut
San Tan Valley, AZ
12.2009 - 09.2011
- Planned and prepared multiple deliveries, optimizing routes for efficiency and customer satisfaction.
- Greeted customers, took orders, and provided support in the dining area to enhance guest experience.
- Assisted with daily opening and closing procedures to ensure smooth store operations.
- Stayed informed on current promotions and advertisements to support sales and customer engagement.
- Maintained exceptional customer service standards in a high-volume, fast-paced environment.
Team Lead
Chick-fil-A
Queen Creek, AZ
06.2007 - 12.2009
- Supervised daily operations to ensure exceptional guest service and food quality.
- Trained and mentored team members on customer engagement and operational efficiency.
- Implemented process improvements to streamline workflow and reduce wait times.
- Coordinated staff schedules to optimize coverage during peak hours.
- Managed all payment receipts, tracked financial records, and organized daily, weekly, and monthly reports.
Education
Associate of Arts - General Studies
Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZSkills
- Strong verbal and written communication
- Critical thinking and problem-solving
- Adaptability in fast-paced environments
- Effective time management
- Proficient in Microsoft Office Suite
- Interdepartmental QA and process evaluation
- Customer relations
- Typing speed: 65 WPM
Timeline
Title Arbitrations Specialist
DriveTime
03.2025 - 01.2026
Presale Title Operations Coordinator
DriveTime
08.2021 - 03.2025
Office Assistant
Southwest Network
10.2019 - 07.2021
Underwriting Service Assistant
State Farm
01.2015 - 09.2019
Customer Service Representative
State Farm
09.2013 - 01.2015
Customer Service Associate Cashier
Sports Authority
02.2012 - 07.2013
Delivery Driver
Pizza Hut
12.2009 - 09.2011
Team Lead
Chick-fil-A
06.2007 - 12.2009
Associate of Arts - General Studies
Maricopa Community Colleges, Chandler-Gilbert Community College