Lauren Steffensmeier
San Tan Valley
Summary
Client Engagement Specialist with extensive experience in crisis intervention and care coordination at Crisis Preparation And Recovery. Expertise in behavioral assessment and employee training, leading to improved client relationships and team collaboration. Proven ability to enhance service delivery and client satisfaction through effective communication and support. Dedicated to empowering individuals with empathetic and tailored assistance.
Overview
7
7
years of professional experience
Work History
Client Engagement Specialist
Crisis Preparation And Recovery
Tempe
02.2022 - Current
- Collaborated with other departments to enhance cross-functional team performance.
- Coordinated with internal teams to develop solutions for client needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted clients with establishing services for counseling and medication management.
- Coordination with higher-up management to increase client care and coordination of services.
- Interviewed and trained new employees for the team and led the team to be successful
Behavioral Health Technician
Hunkapi Farms
Scottsdale
06.2021 - 02.2022
- Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
- Followed standard admissions procedures and documentation requirements for client intakes.
- Implemented evidence-based practices such as cognitive behavioral therapy when working with clients.
- Maintained accurate and detailed records of patient care, condition, progress, and concerns.
- Observed patients' behaviors during group sessions while working with horses.
Behavioral Health Technician
Florence Crittenton Services
Scottsdale
12.2020 - 06.2021
- Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
- Advised clinical staff regarding appropriate interventions for behavioral issues.
- Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
- Maintained accurate and detailed records of patient care, condition, progress, and concerns.
- Organized daily activities such as arts and crafts, games, and music therapy that promote healthy coping skills.
- Planned and implemented safe interventions consistent with treatment goals.
Case Manager
A New Leaf Inc
Mesa
05.2018 - 10.2020
- Transitioned clients to different providers based on progress or needs.
- Coordinated comprehensive care plans for clients to meet their individual needs.
- Assessed and identified service delivery challenges and opportunities within local area.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Counseled clients on available resources within the community that could help meet their needs.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Facilitated group sessions and workshops for clients on various topics.
- Provided referrals to appropriate health care providers or other community resources.
- Reviewed treatment plans against individual goals and healthcare standards.
Education
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZ04-2018
Skills
- Client relationship management
- Crisis intervention
- Care coordination
- Documentation management
- Behavioral assessment
- Employee training
- Interpersonal skills
- Client advocacy
- Appointment scheduling
- Call center experience
- Office equipment proficiency
- Punctuality and reliability
- Typing proficiency
- Empathy and patience
- Time management
- Team collaboration
- Adaptive team player
References
References available upon request.
Timeline
Client Engagement Specialist
Crisis Preparation And Recovery
02.2022 - Current
Behavioral Health Technician
Hunkapi Farms
06.2021 - 02.2022
Behavioral Health Technician
Florence Crittenton Services
12.2020 - 06.2021
Case Manager
A New Leaf Inc
05.2018 - 10.2020
Bachelor of Science - Psychology
Grand Canyon University
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