Lauren Thompson
Cottonwood
Summary
Dynamic and results-driven professional with a proven track record at Autozone, excelling in customer service and teamwork. Recognized for enhancing customer satisfaction through effective problem-solving and cash handling. Adept at training staff and optimizing operations, ensuring a welcoming environment that fosters loyalty and engagement. Reliable and outgoing, committed to excellence.
Overview
9
9
years of professional experience
Work History
Sales Associate
Autozone
08.2025 - Current
- Organized merchandise displays to optimize sales potential and improve store aesthetics.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Dietary Cook
Palm Garden
02.2020 - 05.2025
- Prepared nutritious meals following dietary guidelines and individual resident needs.
- Maintained kitchen cleanliness and adhered to food safety standards consistently.
- Assisted in menu planning, accommodating special dietary requirements effectively.
- Trained new staff on safe food handling practices and kitchen protocols.
- Ensured consistent flavor profiles across dishes by carefully measuring ingredients according to established recipes.
- Maintained a clean and sanitary work environment, adhering to health department regulations and safety protocols.
- Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs.
Crew Leader
Mcdonalds
06.2016 - 06.2019
- Led team to achieve operational targets, ensuring adherence to safety protocols and quality standards.
- Trained new crew members on equipment usage and safety procedures, enhancing team efficiency.
- Coordinated daily workflow among crew members, optimizing resource allocation and task assignments.
- Implemented process improvements that reduced downtime and streamlined operations across shifts.
- Conducted regular inspections of equipment and work areas to maintain compliance with safety regulations.
- Trained employees in time management and proper ways to complete job duties.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
Education
Certificate - Substance Abuse Counseling
Icdc
CaliforniaGeneral Studies
Citizens High School
Orange Park, FL06.2003
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Outgoing personality
- Cash handling
Timeline
Sales Associate
Autozone
08.2025 - Current
Dietary Cook
Palm Garden
02.2020 - 05.2025
Crew Leader
Mcdonalds
06.2016 - 06.2019
Certificate - Substance Abuse Counseling
Icdc
General Studies
Citizens High School