Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Thompson

Cottonwood

Summary

Dynamic and results-driven professional with a proven track record at Autozone, excelling in customer service and teamwork. Recognized for enhancing customer satisfaction through effective problem-solving and cash handling. Adept at training staff and optimizing operations, ensuring a welcoming environment that fosters loyalty and engagement. Reliable and outgoing, committed to excellence.

Overview

9
9
years of professional experience

Work History

Sales Associate

Autozone
08.2025 - Current
  • Organized merchandise displays to optimize sales potential and improve store aesthetics.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Dietary Cook

Palm Garden
02.2020 - 05.2025
  • Prepared nutritious meals following dietary guidelines and individual resident needs.
  • Maintained kitchen cleanliness and adhered to food safety standards consistently.
  • Assisted in menu planning, accommodating special dietary requirements effectively.
  • Trained new staff on safe food handling practices and kitchen protocols.
  • Ensured consistent flavor profiles across dishes by carefully measuring ingredients according to established recipes.
  • Maintained a clean and sanitary work environment, adhering to health department regulations and safety protocols.
  • Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs.

Crew Leader

Mcdonalds
06.2016 - 06.2019
  • Led team to achieve operational targets, ensuring adherence to safety protocols and quality standards.
  • Trained new crew members on equipment usage and safety procedures, enhancing team efficiency.
  • Coordinated daily workflow among crew members, optimizing resource allocation and task assignments.
  • Implemented process improvements that reduced downtime and streamlined operations across shifts.
  • Conducted regular inspections of equipment and work areas to maintain compliance with safety regulations.
  • Trained employees in time management and proper ways to complete job duties.
  • Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.

Education

Certificate - Substance Abuse Counseling

Icdc
California

General Studies

Citizens High School
Orange Park, FL
06.2003

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Outgoing personality
  • Cash handling

Timeline

Sales Associate

Autozone
08.2025 - Current

Dietary Cook

Palm Garden
02.2020 - 05.2025

Crew Leader

Mcdonalds
06.2016 - 06.2019

Certificate - Substance Abuse Counseling

Icdc

General Studies

Citizens High School

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Lauren Thompson