Laurens Bruwer
Tucson
Summary
Results-driven assistant manager specializing in customer service and operational efficiency. Proven ability in team leadership, strategic planning, and effective communication to enhance organizational performance.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Desert Bloom ReLeaf Center
Tucson
11.2018 - Current
- Managed daily operations at a holistic wellness center specializing in cannabis products.
- Supervised staff training on customer service and product knowledge initiatives.
- Coordinated inventory management to ensure optimal stock levels and product availability.
- Assisted in developing marketing strategies to promote community engagement and education.
- Facilitated communication between departments to enhance team collaboration and efficiency.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Lead Bartender
Hacienda del Sol
Tucson
09.2010 - 10.2018
- Maintained cleanliness and organization of bar area for efficient workflow.
- Developed creative cocktail menus reflecting seasonal ingredients and local flavors.
- Trained and mentored new bartenders on drink preparation and customer engagement.
- Collaborated with kitchen staff to create pairings that enhance dining experiences.
- Provided exceptional customer service, resolving issues to ensure guest enjoyment.
- Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
- Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.
Bartender
Elle a Wine country restaurant
Tucson
08.2008 - 09.2010
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Poured wine, beer, and cocktails for patrons.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Planned and coordinated special events to boost customer numbers and profits.
Education
Business Administration and Management
Pima Community College
Tucson, AZHigh School Diploma -
University/Rincon High School
Tucson, AZ05-2020
Skills
- Sales and service expertise
- Strategic planning
- Vendor management
- Inventory oversight
- Team leadership
- Customer support
- Attention to detail
- Problem solving
- CRM proficiency
- Cross-department collaboration
Timeline
Assistant Manager
Desert Bloom ReLeaf Center
11.2018 - Current
Lead Bartender
Hacienda del Sol
09.2010 - 10.2018
Bartender
Elle a Wine country restaurant
08.2008 - 09.2010
Business Administration and Management
Pima Community College
High School Diploma -
University/Rincon High School