Laurisa Ecklund
Mesa
Overview
8
8
years of professional experience
Work History
Caregiver
Total Care Connections Inc
Tempe
05.2025 - Current
- Assisted clients with daily living activities and personal care routines.
- Monitored client health and reported changes to healthcare professionals.
- Provided companionship and emotional support to enhance client well-being.
- Ensured a safe and clean environment by following hygiene protocols.
- Engaged clients in social activities to promote mental stimulation and interaction.
- Coordinated transportation for clients to medical appointments and outings.
- Collaborated with families to develop personalized care plans for clients.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Built strong and trusting rapport with clients and loved ones.
- Instructed family members on how to provide bedside care.
Sales Representative
Cortislim Call Center
Glendale
04.2024 - 11.2026
- Generated thousands of dollars in sales every year.
- Trained new associates on sales techniques and product knowledge.
- Managed inbound customer calls to provide product information and support.
- Maintained up-to-date knowledge of product features and promotions.
- Developed rapport with customers to foster long-term relationships and loyalty.
- Explained features of various products and services available in order to facilitate customer decision making process.
- Provided excellent customer service throughout all interactions with clients over the phone.
- Resolved customer complaints in a timely manner by identifying problems, researching solutions, implementing solutions, and escalating issues as needed.
- Provided timely, courteous, and knowledgeable responses to information requests.
- Developed new leads each day at or above quotas.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Owner/Operator
Honeyberry Holistic LLC
Mesa
01.2020 - 07.2025
- Designed logos, icons, images, and banners for websites.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Developed and implemented effective digital marketing strategies to increase website traffic.
- Monitored website performance metrics to optimize user experience and satisfaction.
- Developed relationships with clients to enhance satisfaction and loyalty.
- Conducted market research to identify potential sales opportunities and trends.
- Responded promptly to inquiries from potential customers about product features or pricing plans.
- Presented product demonstrations at trade shows, conferences, and other events.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
- Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
Sales Representative
ADT Security Alarms
Orange
01.2024 - 04.2024
- Engaged customers through door-to-door interactions to promote products.
- Developed rapport with potential clients to generate interest in offerings.
- Presented product features clearly and effectively during sales pitches.
- Managed customer inquiries and addressed concerns promptly and professionally.
- Collaborated with team members to strategize effective sales approaches.
- Maintained accurate records of customer interactions and follow-ups.
- Explained the benefits of purchasing the product compared to competitors' offerings.
- Attended weekly team meetings to discuss sales strategies and targets.
- Greeted customers at their door and introduced myself.
- Ensured compliance with relevant laws and regulations related to door-to-door selling practices.
- Demonstrated how to use the product and its features.
- Developed relationships with key decision makers within target accounts.
Shop Owner
L's Spa Basket
Buckeye
01.2019 - 01.2020
- Managed daily operations of spa product retail and customer service.
- Developed marketing strategies to attract new customers and enhance brand visibility.
- Provided exceptional customer support, addressing inquiries and resolving issues promptly.
- Conducted thorough research to support product development initiatives.
- Created detailed documentation for product specifications and testing protocols.
- Researched industry regulations and standards related to product development activities.
- Developed protocols for conducting lab experiments that adhere to safety regulations.
- Worked closely with suppliers to source materials necessary for production runs.
- Developed targeted marketing campaigns to engage potential customers effectively.
- Analyzed market trends to identify new opportunities for growth and outreach.
- Conducted market research to understand customer needs and preferences better.
- Created compelling content for digital platforms, including social media and email.
- Managed relationships with vendors and partners to enhance promotional efforts.
- Analyzed competitor strategies in order to develop competitive advantages.
- Ensured compliance with all relevant laws and regulations related to sales operations.
- Provided guidance on pricing structures and discounts designed to increase profitability.
- Brainstormed and executed ideas for creative online and offline marketing and advertising campaigns to acquire and retain customers and better establish brand in marketplace.
- Developed and implemented marketing plans for successful product launches.
Education
Health Science in Medical Assisting
Kaplan University
Davenport, IA (online)Skills
- Patient care
- Vital sign monitoring
- Personal hygiene assistance
- Medication management
- Meal preparation
- Customer relationship management
- Phones and customer service
- Zoom and Teams meetings
- Legal
- Care plan development
- Sales strategy implementation
- Problem solving
- Effective communication
- Time management
- Team collaboration
- Emotional intelligence
- Conflict resolution
- HIPAA compliance
- Sales and marketing experience
- Marketing strategy coordination
- Marketing and branding
- Email marketing proficiency
Timeline
Caregiver
Total Care Connections Inc
05.2025 - Current
Sales Representative
Cortislim Call Center
04.2024 - 11.2026
Sales Representative
ADT Security Alarms
01.2024 - 04.2024
Owner/Operator
Honeyberry Holistic LLC
01.2020 - 07.2025
Shop Owner
L's Spa Basket
01.2019 - 01.2020
Health Science in Medical Assisting
Kaplan University