Lawny Schurz
Mesa
Summary
My name is Lawny and I am 24 years old. Over the years I've taken steps in all sorts of directions to gain confidence and knowledge from all areas. I am a very flexible person in what I can learn and obtain through any position I'm in. I bring a positive and glass half full viewpoint to any situation and am a quick problem solver as my brain is continuously going. I've worked alongside all walks of life and have learned how to adapt to different settings while remaining respectful and mindful. I'm also a very quick learner and am not afraid to ask questions or give direction when needed, as well as take direction and criticism. I'm open to plenty of opportunity and new skills to learn.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Red Robin
11.2023 - 02.2025
- Assisted in training new team members on operational procedures and safety protocols.
- Monitored inventory levels to ensure adequate stock for daily operations.
- Coordinated shift schedules to optimize workforce efficiency and coverage.
- Implemented cleaning and maintenance routines to uphold workplace standards.
- Provided support in resolving customer inquiries and enhancing service quality.
- Adapted quickly to changing priorities and effectively managed time-sensitive tasks.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Crowd Management Services
Starplex
02.2023 - 08.2023
- Contributed to the development of company policies and procedures related to crowd management, promoting consistent enforcement across all events.
- Coordinated with event organizers to provide adequate security coverage for large-scale gatherings, minimizing risks associated with crowd management.
- Enhanced attendee experience with thorough venue selection and effective crowd management techniques.
- Mitigated potential risks at the entrance by staying up-to-date on industry best practices and relevant regulations concerning security and crowd management.
- Minimized disruptions during large-scale events by developing comprehensive crowd management strategies.
- Supported event planners in creating memorable experiences through efficient crowd management and logistics coordination.
- Trained new team members on crowd management techniques, resulting in improved performance and increased employee retention.
- Supported local law enforcement officers in controlling large events, ensuring crowd management, and maintaining order.
Childcare Provider
Care.com
12.2022 - 08.2023
- Supervised daily activities, ensuring safety and engagement for children in care.
- Developed and implemented age-appropriate educational activities to promote developmental growth.
- Maintained open communication with parents regarding children's progress and well-being.
- Managed behavior by applying effective disciplinary techniques tailored to individual needs.
- Organized and maintained a clean, safe environment conducive to learning and play.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
To Go Specialist, Hostess, Busser
Red Robin
04.2022 - 08.2023
- Prepared and assembled to-go orders efficiently for customer satisfaction.
- Maintained cleanliness and organization of workstations to ensure safety and compliance.
- Collaborated with kitchen staff to streamline order processing and reduce wait times.
- Managed inventory of packaging materials and supplies to minimize shortages.
- Assisted in training new team members on procedures and best practices.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Assisted servers by promptly clearing tables and resetting for new guests.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Welcomed guests, ensuring positive first impressions and smooth entry experiences.
- Managed reservation systems, optimizing seating arrangements for maximum efficiency.
Education
High School Diploma -
Red Mountain High School
Mesa, AZ05-2019
Associate of Applied Science - Social Work
Tohono O'odham Community College
Tuscon, Az08-2027
Bachelor of Science - Nutritional Science
Maricopa Community Colleges, Rio Salado Community College
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Training and mentoring
- Conflict resolution techniques
- Team leadership
- Problem-solving
- Team supervision
- Positive attitude
- Strong verbal and written communication
- Creative problem solving
- Team collaboration and leadership
Timeline
Shift Supervisor
Red Robin
11.2023 - 02.2025
Crowd Management Services
Starplex
02.2023 - 08.2023
Childcare Provider
Care.com
12.2022 - 08.2023
To Go Specialist, Hostess, Busser
Red Robin
04.2022 - 08.2023
High School Diploma -
Red Mountain High School
Associate of Applied Science - Social Work
Tohono O'odham Community College
Bachelor of Science - Nutritional Science
Maricopa Community Colleges, Rio Salado Community College