LAWRENCE CHAVEZ
Flagstaff,AZ
Summary
Customer-oriented, strategic-thinking healthcare professional with 10 years of experience in building relationships, cultivating partnerships, Working hands on in the clinical setting. Multi-tasking and self-motivated leader with expertise in expanding network connections, and persuasively introducing products. Experienced professional focused on meeting or exceeding objectives seeking Clinical Specialist position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Surgical Technologist
Tenet Health
10.2023 - Current
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Maintained high infection control standards.
- Delivered exemplary assistance and support to surgeons during general, gynecological, orthopedic, neurological, and plastic surgery procedures.
- Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
Application Consultant
Brainlab.inc
09.2021 - Current
- Assessed clients' current software capabilities and business needs to identify any deficiencies.
- Conduct on-site clinical evaluations for new and existing customers to demonstrate the use of products and services to increase the frequency and quality of IGS product usage
- Provided software recommendations to assist clients in meeting business objectives.
- Guide and assist surgeons in the operating room by providing clinical and technical support of neurosurgical products
- Documents and reports each clinical case outcome and metrics, product performance issues, post market findings, and best practices via case report and/or field event reporting forms for all procedures attended.
- Collaborated with engineers, system analysts, and programmers regarding project capabilities and limitations to deliver optimal functionality.
- Resolved system test and validation problems to provide normal program functioning.
Surgical Technologist
Flagstaff Medical Center
06.2018 - 10.2023
- Prepared day surgery and operating rooms for patients by ordering and stocking equipment and supplies
- Used retractors, sponges and suctioning and irrigating equipment to create unobstructed operating fields
- Set up equipment, tools and supplies needed for procedures and organize instruments as directed in surgeons' preference cards
- Maintained surgical areas and oversaw inventory management
- Collected and prepared tissue specimens for laboratory analysis
- Organized equipment and instruments in alignment with surgical protocols and surgeon preferences
- Adhered to infection control standards and reported any hazards
- Handed instruments and supplies to surgeons during procedures
- Laid out all instruments, supplies and tools as directed by surgeons
- Used diagnostic equipment and monitored patients during procedures using specialized machines
- Reviewed surgical requirements and prepped operating room with appropriate tools, equipment and instruments
- Facilitated invasive, non-invasive, and minimally invasive procedures by creating safe and functional operating room environments.
- over 300 cases logged ranging from Orthopedics, Neurology, Urology, General Surgery and all the related specialties.
Clinical Specialist
Brainlab.inc
08.2020 - 09.2021
- Developed support plans and competency-based training programs to enhance knowledge base of healthcare staff.
- Put together and distributed information to non-clinical teams regarding potential customer questions or concerns.
- Resolved customer concerns through accurate and timely investigation and partnered with operating room team members to develop solutions.
- Established and maintained relationships with customers, hospitals and physicians and obtained new users for products and services.
- Evaluated, recommended and implemented new tools, presentations, techniques and delivery platforms for training and communication.
- Visited assigned accounts, identified and trained clinical champions and established relationships with key decision makers.
- Provide on-site consulting, guidance and assistance to physicians and OR personnel by evaluating options and problem-solving during surgery in order to maximize IGS (Image Guided Surgery) product efficiency and usage
- Analyze, resolve and repair product issues through detailed analysis and utilization of engineering expertise
- Direct and assist Radiology staff in performing necessary scans prior to surgery
- Educate/train physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of IGS products and services
Patient Care Technician
Flagstaff Medical Center
10.2014 - 05.2019
- Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living
- Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments
- Responded to patient alarms and needs-assessment requests to identify course of treatment
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising
- Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests
- Supported healthy patient skin with bedside baths, wound care and integrity checks
- Examined and addressed lacerations, contusions and other physical symptoms in need of further attention
- Obtained patient vital signs and reported results to staff nurse or physician to note changes from prior measurements
- Kept unit well-stocked and efficient with necessary medical supplies
- Monitored and charted fluid intake and output to stay current on patient conditions
- Kept instruments and equipment clean and effectively sanitized
- Provided personal nursing assistance in pre- and post-operative situations
- Assisted doctors, nurses and support staff with preparation for and conducting patient procedures
- Collected lab specimens in adherence with safety protocols for patient tests
- Responded promptly to patient call lights to provide physical and emotional support
- Assisted elderly patients with essential ambulatory care for transport to and from facility
- Assisted with patient admission, discharge and transfer to maximize facility efficiency
- Documented patient intake and dietary requirements and assisted with feeding.
Nutritional Assistant/Kitchen Manager
Flagstaff Medical Center
01.2012 - 09.2014
- Researched and identified ingredients and nutritional components of foods, diets and menu choices
- Assessed clients' overall physical health with body composition scale measurements
- Calculated nutritional requirements to assess adequacy of diet and nutrition support
- Devised meal plans in line with patients' age, gender, diagnosis, cultural background and religious practices
- Encouraged clients and caregivers to follow recommended food guidelines for well-balanced diets by giving suggestions of various wholesome foods and meals
- Educated employees by serving as nutrition resource to departmental and healthcare staff to enhance nutritional services
- Reviewed records and assessed nutritional condition of at-risk residents by recognizing unplanned weight changes and other issues
- Maintained up-to-date knowledge on latest research and trends through extended education and professional development courses
- Recommended appropriate feeding schedules and methods to meet nutritional needs and abilities
- Coordinated nutritional care with other healthcare team members and managed care actions related to diet management
- Collaborated extensively with interdisciplinary care team to meet nutritional needs of each resident
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Performed site evaluations, customer surveys and team audits
- Earned reputation for good attendance and hard work
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts
- Improved customer satisfaction by finding creative solutions to problems
- Improved operations by working with team members and customers to find workable solutions
- Created agendas and communication materials for team meetings
- Recognized by management for providing exceptional customer service.
Restaurant Waiter
Mike and Ronda's, Flagstaff
04.2010 - 01.2012
- Updated repeat customers on menu changes and updates to maintain quality service relationships
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
- Assisted kitchen staff with food counts by determining number of items required for complete service
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service
- Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
- Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor
- Prepared salads and appetizers to back up kitchen staff
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements
- Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders
- Greeted newly seated guests quickly and efficiently
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages
- Partnered with team members to efficiently serve food and beverages
- Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers
- Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests
- Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays
- Answered phones politely and promptly, accurately recording and confirming reservations
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Plated food and ensured plate presentation and food quality were of highest standard
- Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Education
Bachelor of Science - Biomedical Sciences
Northern Arizona University
Flagstaff, AZ06.2020
Associate of Arts - General Studies
Coconino County Community College
Flagstaff, AZ05.2017
Skills
- Preparing for surgery
- Spine Procedures/Pain management/ Neuromodulation
- CMF surgery applications
- Spine surgery navigation
- Relationship development
- Organization
- Technical Application Support
- Strong Verbal Communications
- Leadership
- Licensed Nursing Assistant
- Trilingual/Spanish/French
- Client/Vendor relations
- Electronic medical records management
- Knowledge of planning and navigation software, stereo-tactic neurosurgery and MRI diagnostic software
- Passing surgical tools
- Equipment set up and operation
- Process improvement
- First Aid/CPR
- Managing Departments
Accomplishments
- Achieved first robotic percutaneous Sacroiliac Joint Fusion by introducing company's latest automated surgical platform in the united states.
- Lead a multi-million dollar clinical evaluation of Cranial, Spine, and robotic Software at a leading Arizona research hospital.
Languages
Spanish
Native or Bilingual
French
Professional Working
Certification
- TS- C - Surgical Technologist
- CNA - Certified Nursing Assistant
- CCIP - The Credentialed Clinical Instructor
- Licensed Private Pilot PPL
Timeline
Surgical Technologist
Tenet Health
10.2023 - Current
Application Consultant
Brainlab.inc
09.2021 - Current
Clinical Specialist
Brainlab.inc
08.2020 - 09.2021
Surgical Technologist
Flagstaff Medical Center
06.2018 - 10.2023
Patient Care Technician
Flagstaff Medical Center
10.2014 - 05.2019
Nutritional Assistant/Kitchen Manager
Flagstaff Medical Center
01.2012 - 09.2014
Restaurant Waiter
Mike and Ronda's, Flagstaff
04.2010 - 01.2012
Bachelor of Science - Biomedical Sciences
Northern Arizona University
Associate of Arts - General Studies
Coconino County Community College
Similar Profiles
Catherine FrancoCatherine Franco
Registered Nurse, Labor and Delivery at Tenet HealthRegistered Nurse, Labor and Delivery at Tenet Health
Denise VasquezDenise Vasquez
Int-rum Lead Staff at Tenet HealthInt-rum Lead Staff at Tenet Health
Joanna JosephJoanna Joseph
Lead Medical Technologist/Point of Care Coordinator at Tenet HealthLead Medical Technologist/Point of Care Coordinator at Tenet Health