Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lawrence Cruz

Surprise

Summary

Dynamic sales professional with a proven track record at E-Z Window Cleaning, excelling in customer engagement and relationship building. Leveraged active listening and networking skills to boost sales and enhance client loyalty. Recognized for meticulous attention to detail and delivering exceptional service, ensuring a streak-free finish and high customer satisfaction.

Upbeat and personable with knack for building rapport and fostering relationships. Possesses in-depth understanding of product knowledge and essential sales techniques, including effective communication and problem-solving. Capable of driving customer satisfaction and contributing to revenue growth.

Overview

2
2
years of professional experience

Work History

Salesperson

E-Z Window Cleaning
03.2025 - Current
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Expanded customer base through targeted prospecting and networking efforts.
  • Coached new hires on sales techniques, contributing to their development as successful team members.

Window Cleaner

E-Z Window Cleaning
03.2025 - Current
  • Enhanced company reputation through meticulous attention to detail and excellent customer service.
  • Cleaned interior and exterior of commercial and residential windows using industry-standard techniques, chemicals and equipment.
  • Ensured timely project completion by working efficiently under various weather conditions without sacrificing quality or safety standards.
  • Increased efficiency with proper use of squeegees, ladders, scaffolding, and other specialized equipment.
  • Applied water and detergent to glass with non-scratch applicator and removed with rubber squeegee blade to reduce smears.
  • Improved client satisfaction by consistently delivering streak-free window cleaning services.
  • Adapted quickly to changing client needs or preferences during job assignments for maximum satisfaction rates among customers served.

Pet Sitter

Drury Family
01.2024 - Current
  • Prepared food and water following instructions from pet owners.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Exercised animals regularly with walks and rigorous play activities.
  • Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
  • Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
  • Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
  • Ensured timely feedings, grooming sessions, and exercise routines for pets in accordance with owner instructions.
  • Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
  • Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
  • Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
  • Reduced client anxiety regarding pet separation during vacations or work-related travel by providing regular photo updates showcasing animals'' well-being and happiness.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Monitored animals for behavioral problems and signs of health issues.

Volunteer

Hillview Baptist Church
08.2023 - Current
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Boosted fundraising efforts, securing valuable donations through targeted campaigns.
  • Boosted donations to organization by strategizing and executing fundraising events.
  • Fostered sense of community, organizing neighborhood gatherings.
  • Strengthened community bonds, participating in interfaith dialogues and events.

Education

No Degree -

Homeschool
Surprise, AZ

Skills

  • Customer service
  • Customer care
  • Relationship building
  • Customer relationship building
  • Customer engagement
  • Networking
  • Sales process
  • Active listening
  • Product description
  • Complaint handling
  • Social selling
  • Prospecting
  • Follow-up communications

Timeline

Salesperson

E-Z Window Cleaning
03.2025 - Current

Window Cleaner

E-Z Window Cleaning
03.2025 - Current

Pet Sitter

Drury Family
01.2024 - Current

Volunteer

Hillview Baptist Church
08.2023 - Current

No Degree -

Homeschool

Similar Profiles

CREATE PROFILE
Lawrence Cruz