Highly skilled in transportation security management with substantial experience in overseeing safety and compliance procedures. Strong abilities in leading teams, coordinating schedules, and developing comprehensive security protocols to ensure optimal protection of both personnel and cargo. Proven record of implementing effective risk assessment strategies, resulting in improved safety measures and enhanced operational procedures. Handles department administration, effectively leads teams and establishes effective security plans. Proficient in company needs, behavioral assessments and screening techniques. Observant professional with talent for diffusing conflict and improving operations.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
Transportation Security Manager
Transportation Security Administration, TSA
Phoenix
11.2015 - Current
Managed security operations to ensure compliance with federal transportation regulations.
Trained staff on security protocols and emergency response procedures.
Conducted security assessments to identify vulnerabilities and implement improvements.
Collaborated with law enforcement agencies to coordinate threat response efforts.
Developed and updated standard operating procedures for security personnel.
Oversaw daily security screenings of passengers, baggage, and cargo.
Facilitated communication between departments to enhance operational efficiency.
Implemented training programs to improve team performance and knowledge retention.
Participated in drills involving simulated threats or hazardous materials at airports across the country.
Developed and implemented security policies to ensure compliance with TSA regulations.
Coordinated efforts between multiple agencies involved in air travel safety including Customs and Border Protection, Federal Aviation Administration.
Conducted investigations into suspicious activities and reported findings to senior management.
Implemented new technologies such as biometrics and RFID tags to improve the efficiency of the screening process.
Organized meetings with stakeholders such as airlines and government officials to discuss strategies for improving transportation security.
Evaluated existing security systems for effectiveness, identified areas of improvement, and recommended upgrades as necessary.
Investigated alleged violations of TSA rules by airline employees or passengers and took appropriate disciplinary action when warranted.
Resolved customer complaints related to TSA screening processes in a timely manner.
Performed periodic inspections of airport facilities to identify areas of noncompliance with TSA regulations.
Drafted annual reviews for each TSO under my supervision outlining their job performance over the past year.
Supervised a team of Transportation Security Officers in their daily duties.
Analyzed data from various sources such as CCTV cameras, access logs, to detect patterns of suspicious activity.
Established relationships with local law enforcement personnel to facilitate collaboration on transportation security initiatives.
Provided assistance to federal law enforcement agencies as needed during criminal investigations or emergency response situations.
Coordinated with other departments to ensure secure operations of aircrafts during travel.
Created reports detailing security incidents, trends, and corrective actions taken.
Monitored employee performance, provided feedback, and conducted regular training sessions on security protocols.
Identified potential risks and vulnerabilities in the transportation system and developed mitigation strategies.
Maintained knowledge of current federal aviation regulations and industry best practices concerning passenger safety.
Managed operational budget for all security-related expenditures.
Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
Guarded restricted areas to prevent unauthorized entry.
Upheld strong customer service standards while completing screenings.
Responded immediately to security threats, breaches and emergencies, following proper protocols.
Protected vessels, passengers and crew by testing items and individuals for explosive material residue.
Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
Reviewed security practices prior to events and identified potential weaknesses.
Developed and updated policies to keep employees safe from violence and harassment in workplace.
Coordinated with law enforcement and emergency responders during security incidents.
Education
Bachelor of Arts - Business Administration And Management
Chesapeake College
Wye Mills, MD
01.1999 - 01.2006
Skills
Security operations management
Security assessments
Training development
Emergency response planning
Crisis coordination
Risk management
Federal regulations compliance
Data analysis
Customer relationship management
Conflict resolution
Effective communication
Team leadership
Performance evaluation
Proactive problem solving
Transportation regulations
Investigation techniques
Crisis management
Incident management
Access control
Threat analysis
Surveillance systems
Asset protection
Security protocols
Security training
Security risk assessment
Entry and exit monitoring
Procedure implementation
Stress tolerance
Suspicious activity identification
Integrity and honesty
Customer relations skills
Threat assessment
Team development
Operations management
Report development
Policy enforcement
Emergency training
First aid and CPR
Additional Information
Additional employment information before November 2015 is available upon request.
Timeline
Transportation Security Manager
Transportation Security Administration, TSA
11.2015 - Current
Bachelor of Arts - Business Administration And Management