Lawrence J. Hernandez III
Tolleson
Summary
Results-driven professional with strong communication skills and a proven track record of effective collaboration across diverse teams. Demonstrates a quick learning ability and a commitment to tackling complex challenges while contributing to organizational goals. Dedicated to continuous professional growth and delivering high-quality contributions in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Facilities Support Services Aid - Facilities Operation Division
City of Phoenix
04.2026 - Current
- Enterprise Resources Planning: Manage high-volume work order intake and processing via SAP, coordinating maintenance and operational requests for a portfolio of over 1,200 facilities across 500 city properties
- Vendor & Emergency Management: Coordinated with over 85 external vendors to establish comprehensive emergency contact protocols, ensuring operational readiness and rapid response capabilities during the City of Phoenix monsoon season.
- Financial Administration: Execute full cycle invoice processing and monthly billing, ensuring financial accuracy and timely payment within the Facilities Operations Division.
- Data Management & Analytics: Develop and maintain complex computerized databases and multi-layered spreadsheet (Microsoft Excel) to track staff productivity, project timelines, and work completion rates
- Strategic Communication: Serve as the central point of contact for internal and external stakeholders, managing high priority phone and email correspondence to resolve operational issues and service requests
- Operational Logistics: Facilitate daily administrative functions for the division, including time tracking, resource allocation, and the preparation of professional documentation using Microsoft Office Suite
- Project Coordination: Support Solid Waste, Fleet, And Energy Management teams by providing cross functional clerical and accounting support to ensure seamless facilities operations
- Process improvement: Streamline data entry workflows and information retrieval processes to enhance the department's ability to provide exceptional public services to the City of Phoenix
- Customer Relationship Management: Deliver high level support and service to a diverse range of city departments, ensuring that facility related needs are addressed with urgency and professional excellence
Bartender/Bar Manager
Silver Pony
05.2023 - Current
- High-Volume Leadership: Managed fast-paced beverage operations during peak weekend crowds, live music, DJ nights, and karaoke events
- Customer Engagement: Cultivate a loyal regular base by providing friendly, personalized service, maintaining the 'home away from home' atmosphere that the establishment is known for
- Operational Management: Maintained strict oversight of cash and credit transactions, balanced nightly drawers, and optimized inventory controls
- Mixology & Recommendations: Prepared a wide range of standard cocktails, beers, and free pours with consistency, while offering genuine recommendations for popular items like their signature wings and burgers
- Safety & Compliance: Enforced strict adherence to Arizona Liquor Laws, managed age verification protocols, and trained staff on responsible alcohol service
- Team Coordination: Supervised floor staff and security teams during high-energy events, including pool tournaments, to ensure a safe environment
Manager
Whataburger
07.2025 - 04.2026
- Operational Excellence: Directed daily operations for a high-volume unit, ensuring strict adherence to brand standards, speed of service targets and peak of hour efficiency
- Team Leadership and Development: Supervised and mentored a cross functional team of 15+ members, conducting real time coaching and performance evaluations to maintain a culture of accountability and excellence
- Financial Stewardship: Managed shift-based financial reporting, including cash audits, labor cost optimization, and inventory oversight to maximize store profitability
- Quality Assurance: Enforced rigorous food safety and sanitization protocols in compliance with health department regulations and corporate safety standards
- Great Experience Management: Resolved complex guest concerns with professional poise, leveraging proactive problem-solving to ensure a positive brand image and repeat business
- Logistical Coordination: Orchestrated seamless communication between front of house and back of house teams to navigate high pressure transitions and drive-thru surges
- Training Coordination: Facilitated the onboarding and technical training of new hires, focusing on POS system, food preparation accuracy and 'hospitality-first' guest interactions
Bar Lead / Hospitality Professional (Bartender/Bar Manager)
Ponchos Mexican Food and Cantina
04.2022 - 06.2025
- Operational Leadership: Directed and scheduled a high performing bar team, providing consistent coaching and performance feedback to maintain elite service standards
- Revenue & Strategy: Spearheaded inventory management protocols and creative marketing initiatives, significantly reducing waste while driving sales through targeted events and promotions
- Service Integrations: Orchestrated seamless communication between the bar and kitchen teams, ensuring synchronized service timing and strict adherence to quality control
- Staff Development: Architected and led comprehensive training for new hires, covering mixology, POS proficiency and safety compliance
- Guest Advocacy: Championed a customer first culture, resolving complex service issues with professional poise and maintaining an attentive presence to foster guest loyalty
- Bar Oversight: Managed daily bar operations with a focus on organization and cleanliness, ensuring a safe, welcoming, and high functioning environment for both staff and patrons
Corrections Records Specialist - Master File Records Unit
Arizona Department of Corrections
04.2021 - 05.2025
- Database Management: Maintain high-volume data integrity within the Arizona Correctional Information System (ACIS), ensuring accuracy of complex legal records and sensitive personal information
- Quality Assurance & Auditing: Execute comprehensive audits of Institutional Master Records Files (MRF) for new intakes to ensure 100% compliance with legal mandates and department protocols
- Legal & Regulatory Compliance: Analyze incoming court orders, commitment papers, and Pre-Sentencing Investigation (PSI) reports to verify legal requirements and coordinate sentencing data with the Time Computation Unit
- Strategic Records Retention: Direct the life cycle of sensitive files, including purging, archiving with vendors like Iron Mountain, and organizing large scale records systems for maximum efficiency
- Litigation & Investigation Support: Curate evidentiary 'Pen Packs' and specialized Documentation for felony prosecution cases and U.S. Probation Reports, ensuring all materials meet strict judicial standards
- Cross Functional Collaborations: Provide Operational Guidance and mentorship to junior administrative staff to streamline document processing and correspondence workflow
- Data Analysis & Reporting: Lead the digitization of physical records by verifying fingerprints and uploading credential information, facilitating a transition to a more efficient paperless environment
- Stakeholder Communication: Manage professional correspondence and inquiries from ex-offenders, law enforcement, and the public regarding Absolute Discharge Certificates and official records request
- Confidentiality & Security: Safeguard highly sensitive, restricted access information, maintaining strict adherence to privacy laws and internal security policies
Senior Operations Specialist - Time Computation Unit
Arizona Department of Corrections
06.2020 - 04.2021
- Complex Financial & Data Auditing: Conducted high level audits of complex sentence calculations and release structures, utilizing advanced methodologies to ensure 100% accuracy and regulatory compliance
- Legal & Statutory Analysis: Interpreted intricate legal documents and court orders to establish precise sentencing structures, ensuring all applicable state statutes and judicial mandates were accurately applied
- Legal & Statutory Analysis: Interpreted intricate legal documents and court orders to establish precise sentencing structures, ensuring all applicable state statutes and judicial mandates were accurately applied
- System Integrity & Oversight: Monitored and validatad proprietary database system to ensure date integrity regarding release criteria, identify and correct discrepancies in sentencing structures
- Regulatory Process Management: Applied expert knowledge for forfeiture, restoration, and recession processes to manage the lifecycle of offender time computations and legal adjustments
- External Stakeholders Liaison: Managed professional correspondence and complex inquiries from law enforcement, legal counsel, government agencies, and families, delivering clear and accurate data-driven responses to enhance collaboration and trust.
- External Stakeholders Liaison: Managed professional correspondence and complex inquiries from law enforcement, legal counsel, government agencies, and families, providing clear and accurate data driven responses.
- Training & Mentorship: Led training and professional development of new unit staff and external agency partners, fostering department knowledge and ensuring operational consistency.
- Process Optimization: Contributed to strategic staff meetings to refine unit workflows, improve communications channels, and ensure alignment with departmental goal
Education
High School Diploma -
Cesar Chavez HIgh School
Laveen, AZ05-2020
Skills
- Regulatory & Statutory Compliance
- Resource allocation
- Vendor and Stakeholder Management
- High-Volume Resource Allocation
- Facility Safety Compliance
- Facility Maintenance Oversight
- Data Confidentiality & Security
- Safety Protocol Implementation
- Advanced Data Management
- Inventory Tracking
- Record Keeping
- Cross-Functional Leadership
Timeline
Facilities Support Services Aid - Facilities Operation Division
City of Phoenix
04.2026 - Current
Manager
Whataburger
07.2025 - 04.2026
Bartender/Bar Manager
Silver Pony
05.2023 - Current
Bar Lead / Hospitality Professional (Bartender/Bar Manager)
Ponchos Mexican Food and Cantina
04.2022 - 06.2025
Corrections Records Specialist - Master File Records Unit
Arizona Department of Corrections
04.2021 - 05.2025
Senior Operations Specialist - Time Computation Unit
Arizona Department of Corrections
06.2020 - 04.2021
High School Diploma -
Cesar Chavez HIgh School