Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lawrence Whitfield

Tucson

Summary

Seeking a full-time position with a well-established and reputable customer orientedorganization, where skills and experience will be utilized to contribute to the continued success of the company. 15 plus years of excellent customer service skills as demonstrated by courteous and trustworthy interaction with clients. Basic computer skills include a variety of call center software, and the Internet.. Good eye for detail; well organized and highly skilled in a priority setting. Highly enthusiastic about promoting a positive work environment. Competent to set and achieve all stated goals. Work well independently and with other team members. Dedicated to learning new skills. Punctual and reliable in working all assigned shifts. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Alorica
Tucson
05.2025 - Current
  • Utilized CRM software to track customer interactions and manage support tickets.

Customer Service Representative

Afni
Tucson
11.2013 - 03.2014
  • Assisted customers with inquiries and provided accurate information about services.

Education

Diploma -

Barton High School
Barton, AR

Skills

  • CRM software
  • Customer support
  • Service inquiries
  • Ticket management
  • Data analysis
  • Customer relationship management

Timeline

Customer Service Representative

Alorica
05.2025 - Current

Customer Service Representative

Afni
11.2013 - 03.2014

Diploma -

Barton High School
Lawrence Whitfield