Layla kirel
Bullhead City
Summary
Experienced and hard working individual with strong professional and relationship- building skills. Team player with a lot of motivation.
Overview
14
14
years of professional experience
Work History
Charter Rep
Sun Country Airlines- IFP
04.2023 - Current
- Coordinated closely with ramp agents to ensure proper loading of baggage onto aircrafts.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Coordinated wheelchair services for passengers in need of assistance.
- Reduced flight delays by consistently maintaining punctual baggage handling and cargo loading processes.
- Cleaned airplanes between flights.
- Communicate with Flight Crew about any issues, delays and supplies needed.
- Assist Pilots in getting Aircraft fueled.
- Help Gate and Ramp Agents working our flights.
- Assist with multiple types of paperwork needed for departures.
Station Manager
Swift Air
12.2019 - 07.2022
- Oversee ground operations such as passenger check-in/ ticketing, boarding, and ramp duties.
- Order, Buy and stock all supplies needed for daily ops on two aircrafts.
- Stock planes with Catering snacks.
- Manage flight crew and ensure all FAA regulations are being followed.
- Send out airline schedules for daily charter operations to airport and ground handler.
- Assist with lost/ damaged luggage.
- Signatory for airport badges.
- Assist maintenance department with ordering/ billing.
- Make multiple types of spreadsheets for flight crews and ground services.
- Make boarding passes and upload manifests for flights daily.
- Assist with operations at out stations- Ticketing, Boarding, Luggage, Catering, Ramp ops.
- Trained Ground Security Coordinator for over 5 years.
- Work closely with Caesars Entertainment to maintain optimum levels of communication to effectively and efficiently complete flight ops.
- Devote special emphasis to punctuality and work to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Offer friendly and efficient service to all customers. Handle challenging situations with ease.
- Maintain flight and event logs, aircrew flying records and flight operations records of incoming and outgoing flights.
- Ensure all employees are up to date with training program and keep training records for TSA regulatory.
Customer Service Supervisor
Signature Flight Support
10.2015 - 12.2019
- Checked in an average of 300 passengers per three hours.
- Made regular announcements concerning flight arrivals and departures. Relayed updates and information to passengers in a friendly and timely manner.
- Promoted the safety, comfort and welfare of passengers.
- Addressed passengers’ concerns about delayed and canceled flights and resolved the issues.
- Greeted passengers, verified tickets and directed passengers to correct destinations.
- Handled airline billing procedures.
- Flexibility in work hours and routinely willing to work overtime when necessary.
- Perform highly sufficient crowd control and line directory, enable to organize and divide 100 passengers into several lines in order to speed up the checkpoint operations.
- Capable of distinguishing the differences between a valid boarding pass and a passenger itinerary, also capable of identifying validities of different identifications.
- Demonstrate problem-solving skills every time while individual questioning or challenging security employee regarding FAA and TSA regulations.
- Take ownership and responsibility to all security staff regarding validities of various passenger tickets and government issued identifications to authorize or deny access for individuals to pass through the sterile area.
- Extensive knowledge in airline procedures.
- Lead a team of 8 customer service agents.
- Perform many duties using Microsoft Excel and Word.
- Make monthly calendars on google for flight schedules.
Barista
Starbucks
03.2015 - 10.2015
- Made and served café beverages per day with speed, quality and consistency.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Advised customers on whole bean and bulk tea purchases, detailing origin, flavor and pairing recommendations.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Prioritized drink requests while managing interruptions.
- Complied with standards for merchandising, stocking and storing product.
- Cleaned counters, machines, utensils and seating areas daily.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Engendered customer loyalty by remembering personal preferences.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided an elevated customer experience to generate a loyal clientèle.
- Routinely answered customer questions regarding merchandise and pricing.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
Assistant manager
Firehouse Coffee Co.
05.2014 - 02.2015
- Provided prompt, courteous and reliable coffee service with a customer focused attitude.
- Contributed to a positive team environment.
- Built relationships with guests and provided great service consistently.
- Provided quality beverages and helped in serving pastries and baked goods.
- Helped train new team members.
- Assisted with ordering and receiving.
- Helped with Daily sales reports and data entry.
- Spoke with patrons to ensure satisfaction with food and service.
Teachers Aide
Bullhead City Junior high
10.2013 - 05.2014
- Instructed more than 6 middle school students through lectures, discussions, group activities and demonstrations.
- Providing support to children with mathematics, reading and writing on an individual, class or small group basis.
- Administer behavior of students to create a safe classroom’s environment.
- Uphold classroom vigorous environment conducive to learning and suitable to the physical, social, and emotional development of students.
- Communicate and interact with parents and caregivers.
- Create nurturing, helpful and compassionate environment for children.
- Create and implement age appropriate activities.
- Prepare and organize different teaching aids for use in classroom.
- Develop curiosity, exploration, and problem-solving skills among children.
- Assist children in cafeteria.
- Help with taking kids to the Restroom.
- Assisting in classroom with many kinds of personalities and catering to many special needs.
- Identified signs of emotional or developmental problems in students.
- Provided one-on-one attention to students, while maintaining overall focus on the entire group.
Starbucks barista/ Guest service assistant
Target
04.2011 - 11.2013
- Sparked revenue through sales techniques.
- Accurately maintained cash resources by computing sales prices, receiving and processing payments.
- Demonstrated excellence in service and hospitality utilizing invaluable interpersonal communication skills.
- Effective when working under pressure and manages time efficiently.
- Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.
- Prepared and served beverages in timely manner.
- Welcome and greet customers courteously.
- Adhere to store policies and procedures for operational efficiency.
- Handle cash register and manage incoming and outgoing cash.
- Maintain store equipment such as computers, printers and fax machines in safe and good working conditions.
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
- Address all queries from both employees and customers.
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
Cook/ Cashier
Cafe Rio
12.2010 - 03.2011
- Handled the role of cashier.
- Customer and Public Relations.
- Basic sanitation requirements.
- Food handling, personal hygiene, sanitation and equipment safety.
- Problem solving.
- Welcomed guests politely and provided needed information.
- Served guests and delivered food and beverages.
- Operated and monitored food preparation equipments and appliances.
- Communicated positively with staff and customer.
- Made study of food needs and their quantities based on the daily requirements and menus.
- Prepared all types of food for dinner and banquets including soups, vegetables, sauces, entrees, hors, desserts and many more.
Education
High School Diploma - General Education
Idaho Falls High School
Idaho Falls, ID2009
Skills
- Able to adapt to new surroundings; to make suitable change so as to fit new conditions
- Patience under any situation
- Excellent with working in a team environment
- Exceptional communication skills
- Energetic, friendly and enthusiastic
- Excellent multi-tasker
- Motivated
- Efficient
- Enjoy working with people
- Quick learner
- Creative problem solver
- Strong client relations
- Local/state health laws knowledge
- Proficient in cash management
- Flexible schedule availability
References
Kimberly Kanc (651) 280-8338/ kim.kanc@suncountry.com
Rudy Perez (678) 592-5861/ Rudyoperezjr2@gmail.com
Josh Vescovi (928) 234-3998/ Joshua.Vescovi@signatureflight.com
Bobbi White (480) 399-3989/ bobbi.white@tsa.dhs.gov
Felicia Valdez (928) 542-9825/ Felicia.valdez@signatureflight.com
Timeline
Charter Rep
Sun Country Airlines- IFP
04.2023 - Current
Station Manager
Swift Air
12.2019 - 07.2022
Customer Service Supervisor
Signature Flight Support
10.2015 - 12.2019
Barista
Starbucks
03.2015 - 10.2015
Assistant manager
Firehouse Coffee Co.
05.2014 - 02.2015
Teachers Aide
Bullhead City Junior high
10.2013 - 05.2014
Starbucks barista/ Guest service assistant
Target
04.2011 - 11.2013
Cook/ Cashier
Cafe Rio
12.2010 - 03.2011
High School Diploma - General Education
Idaho Falls High School
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