Leah Fleming

Responsibilities include Bookkeeping including ar, ap, collections, journal entries, deposits, reconciliation, purchase orders, reports, tax prep, month end procedures, year end procedures, payroll, certified payroll, all Quickbook entries, contract review etc. HR including recruiting, interviewing, new hire onboarding, manage employees, write ups, reviews etc. Property Management including managing the property accounts, emergency line calls, law suits, rules and regulations, statements, rent collections, customer services, etc.

Responsibilities included bookkeeping including ar, ap, collections, journal entries, deposits, reconciliation, sales orders, purchase orders, reports, tax prep, commissions, royalties, payroll, month and year end procedures, inventory etc. Purchasing including components for electronic LED based products, bill of materials, engineering supplies, IT supplies. Hr including insurance, managing employees, reviews, new hire onboarding etc. Assisted 8 office personnel and all visiting personnel, vendor relations, inventory, shipping, inspections and quality control.

Resolved customer inquiries through effective communication and problem-solving techniques. Processed orders and returns efficiently while ensuring accurate record-keeping. Collaborated with team members to enhance service delivery and customer satisfaction. Trained new staff on company policies, procedures, and customer interaction protocols. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike. Assisted president and 4 additional sales reps.